Can't Access Software - "Hey I'm...

User 2902299 Photo


Bootstrap Builder Beta
2 posts

Hi, I decided to try the BB software last night on my laptop and the "Hey I'm Suzanne" tip screen you get on 1st use is too big and can't be closed. As a result its not usable. I tried on a desktop with large screen and its OK so its defo a screen size issue. Not great a for a "responsive" designer!

Also got this error when trying to post this the first time with a screen shot.
Its looking like I will stick with my current software.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, admin@coffeecup.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
User 2699991 Photo


Registered User
2,506 posts
Online Now

Works fine on my laptop can close the tip thingy ok

Try zipping the screenshot before uploading it

if still get error could be you need open a support ticket to let them know what is happening,
The Help You Need: When You Need It The Most
User 2624719 Photo


Registered User
195 posts
Online Now

Hi Bob
I would check that you are running at a high enough screen resolution also try opening the app with administrator right

regards Adrian
User 2902299 Photo


Bootstrap Builder Beta
2 posts

well this is embarrassing. :D
My resolution is 1920x1080 but what I didn't realise is that Windows had defaulted to a recommended scaling of 150%. No idea why it thinks that is recommended.

I have set this to 100% and its fine.


For info I have added the screen shot showing the unclickable state but it was a settings issue on my end.

cheers gents
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