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The error mentioned means the app is installed on under a non-admin or limited user account. This is unsupported due to the way we store the support files in the users APPDATA folder.
There are 2 things you can try:
1. Give full permissions on the main user account to this folder: C:\Users[USERNAME]\AppData\Roaming\CoffeeCup Software
2. Try and copy that folder to each users account
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