I've created a rather lengthy questionnaire using the free WebForm Builder lite (Mac OS X v1.2 (b3880)). The form works great so far, but I am experiencing one annoying problem.
When the form is completed, some browsers (tested on Safari (Mac OS X - Version 5.1.7 (7534.57.2) , Firefox (Mac OS X - v13.0.1), Opera (Mac OS X - Version 12.00 (b1467)), iCab (Mac OS X - v5.0.1), and believe it or not, Navigator (Mac OS X - v9.0.0.6).
Occasionally (on Safari) I've noticed that the page doesn't refresh to the top after submitting the form. It seems intermittent, but one of my testers has noted it using Internet Explorer as well.
Has this been reported in the past? Is this a coding problem or a browser issue?
Robert
Guest
9 posts
Inger
Senior Advisor
14,622 posts
Online Now
I'll post this so that the developers find it. Don't know if it has been reported.
It would be useful if you could let us have a look at the site and testrun the form.
It would be useful if you could let us have a look at the site and testrun the form.
Ha en riktig god dag!
Inger, Norway
My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com
Inger, Norway
My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com
Robert
Guest
9 posts
Well - I thought about posting the URL for the survey, but I'm using the free service, and the problem isn't happening all the time. I've already used up 15 or so of my 100 submissions quota, and don't want to use up all 100 with troubleshooting.
Basically, the browser isn't resetting the scroll bar to the top of the page after the submit button is pressed. The page refreshes, and displays the 'Thank You' message, but you have to scroll up to see it. I noticed it twice, and one of my testers noticed it on her first submission.
Basically, the browser isn't resetting the scroll bar to the top of the page after the submit button is pressed. The page refreshes, and displays the 'Thank You' message, but you have to scroll up to see it. I noticed it twice, and one of my testers noticed it on her first submission.
Scott Swedorski
VP of Software Development
0 posts
Now that I know you are on S-Drive, I can look a the form itself, however are you embedding the form into your website or simply linking to the form on S-Drive?
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Robert
Guest
9 posts
I copy-pasted the linking code <script type="text/javascript">... onto a blank survey.html page (no other code was included), and uploaded it to my 'southeastaurora-neighborhoodwatch.org' website. The survey works fine, but occasionally it doesn't refresh to the top of the page after the submit button (at the bottom of the form) is pressed. I've been thinking that I might move the 'submit' button to the top of the page, but that could be just as confusing when the submitter reaches the bottom of the form, and finds no 'submit' button.
Scott Swedorski
VP of Software Development
0 posts
This one has had me stumped for a few days, so I talked with our developers, and apparently this is due the way the form is embedded into a page using an iframe. What you should try is the File Menu > Export > Automated Form Processing method instead. This removes the <iframe> and will place the form directly into the page.
This should give you what you are looking for.
This should give you what you are looking for.
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Jo Rice
Senior Advisor
10,951 posts
So how do we do that with exported forms then? I've also been of the mind that I don't really "need" or necessarily "want" my forms in an iframe either.
Scott Swedorski
VP of Software Development
0 posts
Jo Ann wrote:
So how do we do that with exported forms then? I've also been of the mind that I don't really "need" or necessarily "want" my forms in an iframe either.
So how do we do that with exported forms then? I've also been of the mind that I don't really "need" or necessarily "want" my forms in an iframe either.
Just copy the markup from the HTML file that is located in the _exported folder. That is basically the same thing.
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Jo Rice
Senior Advisor
10,951 posts
Ahh ok, I was hoping that was the answer, but I wasn't sure if that would break the form or not as I haven't ever done an HTML form before. Thanks for the info 
Robert
Guest
9 posts
O.k. Thanks for the help Scott/Jo Ann -
I went back to the form and used the 'File->Export->Automated Form Processing' option. I copied the <head> and <body> contents from the 'Form Exported' pop-up. Pasted the content into the 'survey.html' document in the 'southeastaurora-neighborhoodwatch.org' folder of my subdomain. I uploaded the new 'survey.html' page, the 'success.html' and the contents of the 'seanw_webform_exported' folder. They're all in the same folder on my server.
The form appears at: <http://www.southeastaurora-neighborhoodwatch.org/survey.html> and everything looks good. After I enter some data into each field, and check a couple boxes, I successfully authenticate with the 'recaptcha' key... (it works). When I press 'Submit' I get the following error message:
"OOPS! WE CAN’T FIND THAT ON OUR MAP.
Try heading Home to see if you can find what you’re looking for, or make a U-turn with your browser’s Back button."
I believe the problem is the 'fb_form_custom_html" variable at the bottom of the page. I can't figure out where I'm supposed to set the variable... Not sure I've got this right. I specified a 'custom' feedback in the form builder settings, but I can't see where it points to the 'success.html' page that I uploaded.
Can you explain how that's supposed to work? How do I get the form (upon submit) to write the data to my 's-drive' and show the 'success.html' page. Neither of these seem to be working. I think I did everything you indicated.
I went back to the form and used the 'File->Export->Automated Form Processing' option. I copied the <head> and <body> contents from the 'Form Exported' pop-up. Pasted the content into the 'survey.html' document in the 'southeastaurora-neighborhoodwatch.org' folder of my subdomain. I uploaded the new 'survey.html' page, the 'success.html' and the contents of the 'seanw_webform_exported' folder. They're all in the same folder on my server.
The form appears at: <http://www.southeastaurora-neighborhoodwatch.org/survey.html> and everything looks good. After I enter some data into each field, and check a couple boxes, I successfully authenticate with the 'recaptcha' key... (it works). When I press 'Submit' I get the following error message:
"OOPS! WE CAN’T FIND THAT ON OUR MAP.
Try heading Home to see if you can find what you’re looking for, or make a U-turn with your browser’s Back button."
I believe the problem is the 'fb_form_custom_html" variable at the bottom of the page. I can't figure out where I'm supposed to set the variable... Not sure I've got this right. I specified a 'custom' feedback in the form builder settings, but I can't see where it points to the 'success.html' page that I uploaded.
Can you explain how that's supposed to work? How do I get the form (upon submit) to write the data to my 's-drive' and show the 'success.html' page. Neither of these seem to be working. I think I did everything you indicated.
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