Hi. Could someone please help me with a niggle I have. I have created a form with the Flash Form program and one customer who hadn't got flash installed wasn't able to make a booking. He told us he just got a blank white page with something or other written on it. Ideally I would like to add a piece of code; that would send them to the flash upgrade site saying you haven't got the latest version of flash and to view this form you must have flash installed. Could anyone help me please.

Regards
Chris

Hi Chris,

There are ways to do that, but it does depend on how you chose the settings in form builder. A link to your form would help with that.

Could you tell us if you chose the "Fix for Active Content in IE" option? If you did, then you could put some code below your flash code in case they don't have javascript enabled that will allow them to view the flash animation. If you did not select that option, then the program code itself should re-direct anyone who does not have the current version of flash installed to the download site. Once you let us know a little more information on the settings you chose, along with a link, it will be easier to let you know what code you need.

Thank you Cliff for replying so quickly. Ok the booking form is here: http://www.ludlow-cottage-lets.co.uk/13.html


PS
Fix for displaying active content is selected
please can you advise me to the code I need for this, so I can add it to the flash code. Thank you.

Regards
Chris

Hi, sorry I did not get this posted last night. With the "fix for active content" checked, the code generated has a <div> tag that is a holder for where the flash content will be displayed. The code is near the top of what you would copy and pasted into your page, and the section would look something like this:


The numbers will most likely be different, but don't worry about that. The words "Form Object" are what will be displayed if the flash animation fails. Take those words out and replace them with a link to adobe.com and some general instructions on how to download the flash player and there you have it!
Hint:
You can put whatever you want to replace the "Form Object" words. If this was a flash slide show, or animation, you could put a static image and a couple of paragraphs about the subject. That way no one would really know that they did not get to see the flash animation. You could even post a note saying that the form failed, but you can still email us (insert email addy here) and at least they could contact you by email if the form fails.

Good Luck, and hope that helps

Thanks Cliff. My wife has just got it working.

Regards