Cannot Access CoffeeCup Account -...

May 15th, 2011 at 12:00 PM
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backpacker57
Registered User
39 posts

My friend is new to CC and we went through the process of purchasing VSD and want to install it on her new laptop. The problem is when we (both her account and my account) try to sign on to CC using the new laptop, it simply bounces us back to the CC home page with no reference to errors, etc. This happens in both Chrome and Explorer. It does not sign us in. I have non idea why it is doing this. Any help out there?
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May 15th, 2011 at 12:03 PM
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Scott Swedorski
VP of Software Development
0 posts

That is caused by a cookie not being allowed to be set on the computer. Check your browser settings and your firewall/anti-virus settings and make sure cookies are not being blocked.
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May 16th, 2011 at 12:56 AM
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backpacker57
Registered User
39 posts

I tried all that was suggested - none of it allowed me to access the website. After a couple of hours of searching - found a Microsoft support article that said to check to make sure date and time on computer were correct. That did it. I don't understand it - but it worked. Thanks.
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May 16th, 2011 at 07:46 AM
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Rattle
Ambassador
251 posts

Thank´s Backpacker57
That´s maybe the solution for my new computer too. :D
The difference is no more than 10 minutes but it´s worth a test. ;)
May 16th, 2011 at 02:53 PM
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Rattle
Ambassador
251 posts

No it did not make a difference:(
Still have to use firefox for accessing Coffeecup. Want to use Chrome....:(
May 16th, 2011 at 05:17 PM
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Inger
Senior Advisor
14,649 posts
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Strange...

For what it's worth, I can log into my CC account with both Chrome and IE9
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May 16th, 2011 at 08:20 PM
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Phil
Ambassador
2,174 posts

I 'think' that Chad was having similar, or maybe the same problem... If you skim through his posts, you might find an answer. Here's his profile, just click on the "View All Posts" link under his picture. http://www.coffeecup.com/forums/users/414501/
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May 17th, 2011 at 12:21 AM
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Rattle
Ambassador
251 posts

Inger Eik wrote:
Strange...

For what it's worth, I can log into my CC account with both Chrome and IE9


So do I. With my other computers :) but not with my latest computer. :/
May 17th, 2011 at 06:46 AM
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Eric Rohloff
Senior Advisor
20,271 posts

Did you try removing chrome and doing a fresh install. I would think it could be a local setting in the browser that's causing the problem. Try adjusting some settings.
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