Why would Submit (Place Order) button...

User 2346225 Photo


Registered User
25 posts

Here is a form I've created. It's just an update from one we've used for several years. But all of a sudden, starting last week we cannot get the form to work for our users. When I view it onscreen, preview it, and upload, things seem just fine. But when I then actually try to use the form, the entire Submit (Place Order) button and area is gone. Here's the URL: http://im-agwm.coffeecup.com/forms/GC19 … rder_Form/ Also, one of my Mac users continually gets this message (see the attached JPG), too. What has changed or have I done wrong? Thanks! --Neil
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User 187934 Photo


Senior Advisor
20,181 posts

Hi Neil,
Have you tried reuploaded it?
Since the form is hosted on Coffeecup I would open a support Topic.
https://www.coffeecup.com/help/myroom/opentopic/
I did have the submit button but when I submitted it I got the empty Body message.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
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This is a site I built for use in my job.(HTML Editor)
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User 2346225 Photo


Registered User
25 posts

Hi Eric,
Yes, that was my first thought, too. I've tried it from multiple machines, with the same results. I'll do the trouble ticket as you suggested. Just curious--when you got the empty body text message, were you on a Mac or iPhone? It seems only IOS/Mac users get that, and those of us on Windows/Android won't see that, but also won't have the visible submit button.
User 187934 Photo


Senior Advisor
20,181 posts

I was using my Win Laptop.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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