Why do I always receive 3 duplicate...

User 1914291 Photo


Registered User
3 posts

Hi Guys!

I love this new web form builder so much! Very easy and makes such nice clean forms. Bravo and thank you. Thanks also for simplifying the steps to publish in this latest version.

I only have one question. Why do I receive 3 identical notification emails when the customer is only clicking the "submit" button once?

In settings, under "Notification Message, " I set it up to send me a copy for records and a salesperson would be CC'd for follow up. 3 identical emails are coming to me each time. I thought customers were all clicking "submit" 3 times, but I tested myself and can confirm that I only clicked "submit" once. Is there a mysterious and special setting I need to change?

Thanks! :D
User 2318465 Photo


Registered User
50 posts

Coffee Cup Form Builder forces you to save your form with the same name as your email address set up in form builder. If you rename your form to whatever your email address is before the @ sign, you will probably not get the duplicated emails anymore.

You can verify this when you test your form and get the notification from the customer and hit reply to answer the customer. In the reply email, if you have your email program set up to include the original email in the body of it, you will most likely see an email address that matches the name of your form instead of an email address that you set up in form builder.

Please reply if this is the case for you.
User 1914291 Photo


Registered User
3 posts

Hi! That is a great idea, but unfortunately I'm using 4 different forms and 1 email address, so I cant name all of the same. Or can I?
User 187934 Photo


Senior Advisor
20,181 posts
Online Now

Tina Whittimore wrote:
Coffee Cup Form Builder forces you to save your form with the same name as your email address set up in form builder. If you rename your form to whatever your email address is before the @ sign, you will probably not get the duplicated emails anymore.

You can verify this when you test your form and get the notification from the customer and hit reply to answer the customer. In the reply email, if you have your email program set up to include the original email in the body of it, you will most likely see an email address that matches the name of your form instead of an email address that you set up in form builder.

Please reply if this is the case for you.


I can save my form with what ever name I choose.;)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
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This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2318465 Photo


Registered User
50 posts

I can save my form with what ever name I choose.

Sure anyone can...........but..........like I said...........

You can verify this when you test your form and get the notification from the customer and hit reply to answer the customer. In the reply email, if you have your email program set up to include the original email in the body of it, you will most likely see an email address that matches the name of your form instead of an email address that you set up in form builder.

User 2318465 Photo


Registered User
50 posts

daniel rosen wrote:
Hi! That is a great idea, but unfortunately I'm using 4 different forms and 1 email address, so I cant name all of the same. Or can I?


No because it'll override your other forms.
User 2318465 Photo


Registered User
50 posts

Daniel, you can lessen the amount of duplicates by renaming your form your email address (before the @ sign). That way you'd only get two notifications instead of three at least.
User 2318465 Photo


Registered User
50 posts

See attached example for another problem and reason also for the duplicates as well.
Attachments:
User 187934 Photo


Senior Advisor
20,181 posts
Online Now

Tina Whittimore wrote:
I can save my form with what ever name I choose.

Sure anyone can...........but..........like I said...........

You can verify this when you test your form and get the notification from the customer and hit reply to answer the customer. In the reply email, if you have your email program set up to include the original email in the body of it, you will most likely see an email address that matches the name of your form instead of an email address that you set up in form builder.



My aol mail includes everything but my proper email address as setup in ther form is listed not the form name. I'll check it with another email client.;)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 1914291 Photo


Registered User
3 posts

Hi! I found the solution to my problem of receiving duplicate notification emails from every form. It turned out to have nothing to do with the Coffee Cup Web Form tool. The issue was in my old Outlook rules:

I had duplicate Outlook rules about my "request forms" set to automatically move them to a specific folder here on my local computer. Also i did not have the command "stop processing more rules" enabled in my outlook rules. Once I added that to my outlook rules the duplicates stopped. All is good.

Thanks again to Scott on the Coffee Cup team who tested my forms trying to replicate the problem. The issue was completely on my end, but always a pleasure hearing from Scott.

Thanks Coffee Cup!

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