Web Form Builder has just stopped...

User 475658 Photo


Registered User
2 posts

For some reason, Web Form Builder forms have been randomly stopping sending mails. I have multiple sites with the forms, and it just stops sending the form results to my gmail address. Even if I put in a non email address as the recipient, it still won't send. Is gmail stopping to process web form builder forms? If so, I am in bug trouble! Any ideas?
User 187934 Photo


Senior Advisor
18,800 posts
Online Now

Hi Brian,
Can you share a link to your form?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
https://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
https://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 475658 Photo


Registered User
2 posts

Tried to delete my original post but can't find any delete post button. It basically came back on its own again. I've figured that the coffeecup server sits down every so often, to do a backup of something, but sometimes it takes a full day. Please delete original post if you wish.
User 187934 Photo


Senior Advisor
18,800 posts
Online Now

Awesome. All host have hiccups once and a while. Glad things are back for ya.:)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
https://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
https://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2176081 Photo


Registered User
8 posts

I am having issues where the form is not being delivered all of a sudden to my client's gmail. It had worked for at least over a year. I have testing, re-uploaded, etc. It now works if the person enters an email in the form delivered to the business but if the applicant does not enter and email, the business owner does not receive the application.It had been delivered either way before. Here is a link to my form http://www.employment.clearviewkansas.com/index.html
User 103173 Photo


VP of Software Development
0 posts

Have you contacted your hosting provider to see what changes happened on their servers? It sounds like something was upgraded that is causing your email delivery problems.

One thing you can try is manually customizing your SMTP settings. When Godaddy goes haywire from time to time, I have found that configuring this helps address those problems.

http://www.coffeecup.com/help/articles/ … m-builder/
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 2176081 Photo


Registered User
8 posts

I use Bluehost and just tested it with my email contact@webdebsites.com instead of the gmail that the client uses. Works fine with my email whether I enter the email in the form or not. But with his Gmail, it only comes through if an email is entered. Maybe the gmail has gone haywire and I need to enter smtp settings?
User 103173 Photo


VP of Software Development
0 posts

The issue would not be with Gmail, but instead with BlueHost as they are the ones hosting your form. You should contact their technical support and see if they can look at the logs and determine where the emails are going.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 2541923 Photo


Registered User
2 posts

Hi!

I'm having an issue sending out emails from our hosting provider, the email is being tagged with MIME_HTML_ONLY (Spamassassin) and that cause additional tags and eventually
the email is being discarded.
http://wiki.apache.org/spamassassin/Rul … _HTML_ONLY

What I can't seem to find is a way to add a plain text frame/part in the messagebody, could you help me with this?
I can't find in what file to add this, this also applies for all my forms used on the webpage.
User 177580 Photo


Registered User
15 posts

I've been having the issue where the notification email doesn't get sent after the form has been submitted. I use S-Drive. Fortunately, I'm the one managing the form submissions so I can just go grab the result. I'm concerned that other form notifications aren't being sent.

I had a form submission this morning with no email notification.

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