Users don't get email when I use...

User 2800683 Photo


Registered User
7 posts

Hello,
When I use a display rule and mark the email as required, users don't get email notification upon submission. However, when the email is unconditionally required, users get email confirmation. Has anyone experienced this? Any help?
Thanks
User 187934 Photo


Senior Advisor
20,271 posts

Is the their email address showing when they submit the form?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
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This is a site I built for use in my job.(HTML Editor)
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This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
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User 2800683 Photo


Registered User
7 posts

Hi Eric,
I discussed this with Adam East and he informed me that I can not have the email element within a conditional. I have to remove that conditional and I will receive the email notice.

This would need to be done by using custom coding, which is why I opened this topic. Such feature might be considered in the next release (hopefully).
User 187934 Photo


Senior Advisor
20,271 posts

Can you share a link to your form and what kind of condition you want?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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