I know I've seen some posts about this issue, but it may not be completely the same and searching didn't get anything that worked for me so..... Here's the trouble.

I finally got the client I've been dealing with email issues on to change hosting servers yaaaay. The forms are working fine now I believe, and all the emails are getting to those that should get them etc. So now we're only left with one issue.

The From email when you get the email from both the Notification and the Response are coming directly from the server account rather than the domain account email that is specified in the settings of the software. For our purposes of the Notification email it's not that big of a deal what email address it comes from, but it would be nice if it showed the person's email instead of the server's account address.

For the user though it would be nice if the client's account name didn't show up with the server domain as the From address as it is kind of confusing.

I've check the file according to this article:
http://www.coffeecup.com/help/articles/ … m-builder/

The [email1] is correctly in place for both of the places it needs to be according to that article. All the settings are correctly input into the software for that matter same as I've used for years with no issues. I'm stumped on this one and couldn't find any articles that went any further than the one above.

The replies do go to the right place so if we hit reply, be it the notification or the response to the user, the correct reply address does show up in the email address box so the forms and emails are "functioning" correctly, just the aesthetics of the wrong email addresses showing in the From address needs addressing.

Any ideas what I can do to fix this would be appreciated.

I'm only a novice with CC forms but I've been making successful forms for 10 years ...If that makes sense.
Do you know if you are with a Linux or Windows host and if you are using SMTP to send the form (and its auto response message)? Are you using auto response?
On Linux servers it is usual to send the type of form CC creates using PHP. If the site came from Daddy it may be using SMTP or the more reliable carrier pigeons!
It is virtually impossible to get a form message using the server's identity if you set the "auto response" properly. It might still be using the previous host's Email address. That would cause a conflict with php. Like for example sending a form on foo.com from foo@willie.com. The spam safeguards in a well oiled host would prevent such a form being sent. You wouldn't want to be on a host that let such a form be sent anyway! Substituting the server's identity is one way a form like that could be sent and still be traceable back to the source.
I can't speak for CC form maker yet but my previous program sometimes needed the from address of the form to use the same domain name as the form was on to function properly with some hosts. More information might get you more in return. Host? PHP version? SMTP or how being sent? That sort of thing.
I Can't write any more today, I think I've worn out the keyboard!

Thanks for trying Ryadia, but I have already gone the gauntlet with everything your asking in my own head and checking, and with CC support.

It's a Linux server so it should work as it is. All the fields are named correctly, the email is and has always been one from the clients domain so that part is also already taken care of. No SMTP is or ever has been involved and the one form was on one of the sites for almost 2 years without incident at the other host and also worked fine on my test server prior to their move to the new host.

I will get with the new hosting company today and see if they have some idea what is causing it. Thanks for your attempt though, it's appreciated.

How did you go with the host Jo Ann? Any information I can file for future reference?
I had someone with a similar problem a few days ago. They moved from Technoaussie (me) hosting their site to another provider. (how dare they!)
Their new host (an old customer of mine!) told them to use the CGI form mailer in their account to send their forms and now they get messages from the server itself ! Just thought maybe something like that could have happened in your case?

Some hosting firms are so keen to please they do this sort of thing during their 'free' transfer of sites. A few of the newer CGI form mailers can take advanced forms and pretty much be have like a cut down mail server. A long way from the old Matt's FormMail scripts we once had to use.

Hiya Rayadia,

Unfortunately I wish I could give you an actual answer as to how it got to working other than that I changed the file mentioned in This CC article:
http://www.coffeecup.com/help/articles/ … m-builder/

It still did not work and the hosting company had to make some changes and now it finally works. I have no clue what they did to make it work as all they will tell me is that they needed to change something on the backend of the server so I am assuming they just didn't have it set up right to start with and now it is.

I agree with you 100% about the limitations though. Working with SMTP mailer is just so basic you only have partial control of the results and the weird thing is the results are random in that sometimes they work and sometimes they don't lol. It is what it is at this point though. I am done messing with it and it's all back to running fairly normal now so I can move on to the next project