Hello.

OK, formalities over with - I've encountered a (fairly) major issue with the Web Form Builder and Safari. Safari isn't showing confirmation messages or redirecting to the payment gateway. After a bit of digging, I think I've found the cause: the default setting for cookies is to block cookies from "third-parties and advertisers". Safari classes cookies from any URL that hasn't been explicitly visited in the top URL bar as a third party.

I can get around this by setting "Block Cookies" to "Never" but I'm guessing the majority of Safari users won't have their browsers set to this.

You could put a notice on your form for Safari users to check the setting.

Typically what you see all over the web for this is warnings that go something like:

This site requires cookies to be turned on. You must have cookies turned on in your browser for your purchase to complete. etc.etc.

I would suggest you put some type of setup in your pages that check for browser type and that display this message if someone is on Safari. Just a suggestion there.

For my systems James, my default with Safari has always been Never. I have never seen it automatically block before. This is on 10.10, but I had the same experience on 10.9.

I wonder if this is caused by the same as I have when I open Safarti and paste an url (which I do in all browsers quite often for testing) and then click Enter. Safari does nok open that url. It opens it only if I type in the address.

So besides telling our customer to please turn off blocking cookies, is there a way to fix this?

I get daily calls of customers attempting to pay their bill online, only to be told they can't progress past a certain point and I always have to ask if they have a mac.

Are there any plans to address this in future updates? Is it even possible?

Telling a customer that they need to change their cookie settings in their browser is really not a professional way to do business.

If it can't be addressed, is there a way to implement the browser recognition code into the form so it automatically alerts consumers who are using Safari to check their settings?

Or maybe a setting in the form configuration box, simple checkmark includes the code?