Regardless of email element,...

User 45329 Photo


Registered User
45 posts

Please help, rather urgent. On v.2.4 bld 5318.

Under "Settings" > "Email Notices" > "Auto-response message" > "To:" drop-down,
regardless of the email element included in the Auto-response "message" itself...
e.g. "[email]"... the drop-down will not populate... blank selection drop-down.

As an aside, regardless of my entries in the "Notification message" To and From
fields... similarly... the "Reply-To:" drop-down will not populate... blank selection drop-down.

I am on Win8.1 x64.

ALL other form functions work great... but the above big issues
need to be resolved before we can go live.

Thanks in advance... Jefferson
User 103173 Photo


VP of Software Development
0 posts

That is caused by not using an Email Address Element for the email address. I bet you are using a Text Field.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 45329 Photo


Registered User
45 posts

Nope...
Attachments:
User 2484360 Photo


Registered User
3,293 posts

Do you have the email element under a display rule?

It would help if you could attach your .fb file here so that we can take a look. (Zip it up before attaching.)
User 45329 Photo


Registered User
45 posts

Sorry... zipped it's 532KB... other thoughts?
Thanks... Jefferson
User 45329 Photo


Registered User
45 posts

Display Rule...
Attachments:
User 103173 Photo


VP of Software Development
0 posts

Jefferson Maxwell wrote:
Display Rule...

If it is part of a display rule, you cannot use the Auto-Responder. You will need to make it always visible.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 45329 Photo


Registered User
45 posts

I am grateful Scott et al ... always showing the email element
HAS resolved the issue(s). Just a bummer the email address
field/element can not be hidden until a previous/initially displayed element's
condition is met.

This form was to be collapsed ... just showing
a company address to postal mail donations to.

It was to fully expand if an "Online Donation"
checkbox was selected... as displaying an
email field/entry alone... after the call to
just postal mail to the displayed address
will be confusing to users.

Thanks... Jefferson
User 187934 Photo


Senior Advisor
20,271 posts
Online Now

I can provide a solution for you Jefferson.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

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User 45329 Photo


Registered User
45 posts

Thanks, please elaborate Eric.

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