Redirect shows blank page with "0"

Jun 19th, 2012 at 06:26 PM
User 2418915 Photo

Michael Georges
Registered User
6 posts

Hello,

Just downloaded your product. Have put my contact form together:

http://www.ptframing.com/Grill/contact.html

I cannot seem to change the color of the submit button from blue - I see where you can do that and I have changed it, but the color does not take...

When I click submit, I get the same page fed back with a 0 in it, and it does not seem to send the email.

No error messages...

Any help would be appreciated. :)
Jun 19th, 2012 at 07:10 PM
User 103173 Photo

Scott Swedorski
VP of Software Development
0 posts

That is actually an image. You would need to delete the submit button image if you want to change the color. ;)
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Jun 19th, 2012 at 10:09 PM
User 2418915 Photo

Michael Georges
Registered User
6 posts

Hello Scott, thanks for your reply. Okay, well duh that makes sense! I just thought that since the functionality was there to change the color of the button that it would do it - did not even cross my mind that it was an image.

Any notion of why the redirect is not working, or the email being sent?

I think I have set everything up correctly. I am exporting and uploading per the directions to my site - checked and email is valid and the redirect page exists and the url in the tool is correct.
Jun 19th, 2012 at 10:28 PM
User 103173 Photo

Scott Swedorski
VP of Software Development
0 posts

Michael Georges wrote:
Hello Scott, thanks for your reply. Okay, well duh that makes sense! I just thought that since the functionality was there to change the color of the button that it would do it - did not even cross my mind that it was an image.

Any notion of why the redirect is not working, or the email being sent?

I think I have set everything up correctly. I am exporting and uploading per the directions to my site - checked and email is valid and the redirect page exists and the url in the tool is correct.

It looks like your server doesn't meet the minimum requirements. At first glance I would say you have PHP 4 installed but you need PHP 5.3.

You can see the error here at http://www.ptframing.com/Grill/GrillCon … ertest.php
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Jun 19th, 2012 at 11:04 PM
User 2418915 Photo

Michael Georges
Registered User
6 posts

Hmm....well the host is StartLogic, a fairly large hosting company. Is there something I can do if they are not running PHP 5.3? I hate to have bought this and not be able to use it.
Jun 20th, 2012 at 12:08 AM
User 103173 Photo

Scott Swedorski
VP of Software Development
0 posts

Michael Georges wrote:
Hmm....well the host is StartLogic, a fairly large hosting company. Is there something I can do if they are not running PHP 5.3? I hate to have bought this and not be able to use it.

If they cannot upgrade you to 5.3, you could publish your form then to S-Drive.

Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Jun 20th, 2012 at 08:33 AM
User 38401 Photo

Jo Rice
Senior Advisor
10,951 posts

Hiya Michael,

Contact your hosting service and let them know you need PHP 5.3 installed to use software you have purchased. In most cases they will upgrade the PHP version for you, and if they can't they will let you know that too. If not then by all means use S-Drive for your form, but definitely talk to your hosting company first to get them to upgrade the PHP version first. If they don't, I would also suggest changing hosts as that's something that is necessary for lots of different things other than just the form builder forms.
Jo

http://elementsinwebdesign.com
Jun 20th, 2012 at 10:26 AM
User 2418915 Photo

Michael Georges
Registered User
6 posts

Hey Scott and Jo Ann,

Thanks to both of you for the additional help. :) I got out to my v-deck on StartLogic and was able to upgrade my PHP to 5.3. Thanks for that suggestion, it was helpful!

So the form still isn't quite working. I get the following error when I click the submit button:

Warning: [ err 2/line 318/config.cls.php] session_start(): open(/var/php_sessions/sess_83f7210e69b038a77b6f62b0ef08b825, O_RDWR) failed: No such file or directory (2)

I am not sure if maybe the server needs time to copy 5.3 files out there, or if this is something else going on?
Jun 20th, 2012 at 10:31 AM
User 103173 Photo

Scott Swedorski
VP of Software Development
0 posts

Michael Georges wrote:
Hey Scott and Jo Ann,

Thanks to both of you for the additional help. :) I got out to my v-deck on StartLogic and was able to upgrade my PHP to 5.3. Thanks for that suggestion, it was helpful!

So the form still isn't quite working. I get the following error when I click the submit button:

Warning: [ err 2/line 318/config.cls.php] session_start(): open(/var/php_sessions/sess_83f7210e69b038a77b6f62b0ef08b825, O_RDWR) failed: No such file or directory (2)

I am not sure if maybe the server needs time to copy 5.3 files out there, or if this is something else going on?

Your hosting provider also needs to enable PHP Sessions.

http://www.ptframing.com/Grill/GrillCon … ertest.php

Look at the "Click here to check if this server supports sessions" and you will see that part fails.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Jun 20th, 2012 at 10:53 AM
User 2418915 Photo

Michael Georges
Registered User
6 posts

Okay, so I called the host and they are saying that PHP sessions are enabled....I am wondering if because I am running this site in a subdirectory on my server (just in test right now) if somehow the path is not correct?

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.