Problems with form not showing up on...

User 2897594 Photo


Registered User
322 posts

Hi all, I've done many web forms using this product. This particular one I did on a test site first, then uploaded it to the correct one when I was happy with it and the customer was happy with it. However, it's not showing on the page

www.clwydretrieverclub.co.uk/membership.html

the site was done in Visual Site designer, and the menu in easy button and menu maker. Any ideas? It worked fine on the test site.
User 187934 Photo


Senior Advisor
20,271 posts
Online Now

Your membershipCRC.php is missing or in the wrong directory.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2897594 Photo


Registered User
322 posts

OK, I'll have a look now.

It's in the root directory, with the other membershipCRC folder?
User 2897594 Photo


Registered User
322 posts

I've deleted the whole thing and started again, and still it won't show.
User 10077 Photo


Senior Advisor
1,096 posts

If you look in your html, you will see this:

<script type="text/javascript">document.write(unescape("%3Ciframe id=\"fb_iframe\" src=\"membershipCRC.php" + window.location.search + "\" width=\"100%\" height=\"1640\"allowtransparency=\"true\" scrolling=\"no\" frameborder=\"0\"%3E&lt;a href=\"membershipCRC.php\" title=\"membershipCRC\"&gt;Check out my CoffeeCup Form&lt;/a&gt;%3C/iframe%3E"));</script>
<iframe id="fb_iframe" src="membershipCRC.php" width="100%" height="1640" allowtransparency="true" scrolling="no" frameborder="0">&amp;lt;a href="membershipCRC.php" title="membershipCRC"&amp;gt;Check out my CoffeeCup Form&amp;lt;/a&amp;gt;</iframe>

Notice that everywhere you see membershipCRC.php there is no path in front of it. That means it is trying to locate that file within the same folder as membership.html.

That means that the most likely problem is one of two things:
1. membershipCRC.php (and perhaps the other WFB folders created during export) is in the wrong folder
2. membershipCRC.php is in the correct folder, but you did not upload the other WFB folders that were created during export
ASK ME ANYTHING
I provide personalized help for Coffeecup Users including personal or group training for Site Designer, Web Form Builder and more via Zoom.
Email me at support@uscni.org or call 865-687-7698.

Did you know that Web Form Builder can be used for both simple and complicated forms and that it's not limited to the default fonts and buttons? Take a look at a form we developed for WindowTinting.com.
https://forms.windowtinting.com/forms/w … ppingcart/

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