problem using ipad - Post ID 258762

Feb 13th, 2016 at 12:07 PM
User 103173 Photo

Scott Swedorski
VP of Software Development
0 posts

I just made two tests (iPhone and iPad) using the form http://galvestonfishingchartercompany.c … -100.html, and it took me all the way through to PayPal. I then clicked Cancel, and I was then taken back to the form. The date picker also worked as it should for me.

Both my iPad and iPhone are running the latest iOS. One thing you can try is to send him a direct link to the form on S-Drive instead of the one on your site and see if that works.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Feb 13th, 2016 at 12:18 PM
User 187934 Photo

Eric Rohloff
Senior Advisor
20,271 posts

Worked on my old iphone 4S.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Feb 13th, 2016 at 12:56 PM
User 1937185 Photo

Cindy Roland
Registered User
52 posts

Well..you guys getting thru the form is good... but did you get the email confirming you filled it out? I did not get the admin notification. Wonder why..

And...sending my client a direct link to the form on s-drive...isn't that where he's going when that's the link that is on the site/app?
Feb 13th, 2016 at 01:12 PM
User 1937185 Photo

Cindy Roland
Registered User
52 posts

I got the notifications.... finally... it's just slow mail day I spose.. Thanks guys for the help.

Oops..one more teeny request.. just to make sure and before I contact my client again. Can you do a test requesting a March or April date? He says his calendar (if he sees it) won't let him choose past February
Feb 13th, 2016 at 01:15 PM
User 103173 Photo

Scott Swedorski
VP of Software Development
0 posts

Yes, I got the emails.

http://s30.postimg.org/vwog5lbup/Screen_Shot_2016_02_13_at_1_14_03_PM.png

The reason for testing on S-Drive directly takes the form out of your website and helps rule out any markup conflicts.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Feb 13th, 2016 at 01:26 PM
User 1937185 Photo

Cindy Roland
Registered User
52 posts

ok... please test for a date other than February and I'll contact him again and we'll try the direct link.
Feb 13th, 2016 at 01:28 PM
User 103173 Photo

Scott Swedorski
VP of Software Development
0 posts

Just tried using 03/04/2016 and it worked the same.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Feb 13th, 2016 at 01:31 PM
User 1937185 Photo

Cindy Roland
Registered User
52 posts

ok..thank you Scott... Just so I"m clear... On the website, the form appears via the iframe script that is provided when uploading to s-drive. Should the direct link work for my client...what would be the problem that needs to be fixed?
Feb 13th, 2016 at 01:36 PM
User 103173 Photo

Scott Swedorski
VP of Software Development
0 posts

Cindy Roland wrote:
ok..thank you Scott... Just so I"m clear... On the website, the form appears via the iframe script that is provided when uploading to s-drive. Should the direct link work for my client...what would be the problem that needs to be fixed?

That is hard to say since it works for both myself and Eric. But if it does work for your client, then we know something within the markup on your page that the form is on has a problem.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Feb 13th, 2016 at 02:06 PM
User 1937185 Photo

Cindy Roland
Registered User
52 posts

Since it did work for you two, then I can only go back to the person.... which by the way..he calls while I'm typing this...and the problem is indeed between his keyboard and his chair!!!! Problem solved.

BTW..if every tech support were as helpful and accommodating as Coffeecup is, then everyone would be happier!! Yes? Yes!!

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.