I have had many problems trying to get back to this point since Coffee Cup has continued to reject my email address and/or password. As a last resort I totally changed my password this last time in order to get back to this point so that I can complain how many problems I am having just trying to get a "Contact Us" form on one of my webpages. This program just does not seem to work for me. I am not that computer literate, but I am an excellent reader and have read and re-read your information on how to upload (publish) my "Contact Us" form to my web page. I have found that your forms program is not as simple as your ad's would make it seem. I am more than frustrated at the many hones efforts and hours I have put into trying to get a Contact Us form on my webpage.

Not only am I having major problems trying to get the forms software to work for me, but your website has continued to reject my efforts to connect with this forum so that I can complain how bad things are. I have had to change my password 3 times now since your website rejected the password I started out with..

Here is yet another problem:
Step 1. I have the contact us form on my computer screen ready to publish.
Step 2. I click the publish button and get a pop-up screen that says, Oops! We don't have a record for that users name and password.
Step 3. I click button to take me to Coffee Cup Website. The S Drive Publish screen pops up noting, "retrieving account information", but gets stuck with no movement.
Step 4. When I click the "retry button" it takes me right back to the, Oops! We don't have a record of users name and passowrd. The S Drive screen returns if I click button to go the Coffee Cup Website and remains on top of the Coffee Cup Website. This is a frustrating and vicious circle. I am sure you can understand my total frustration with your software. All I wanted to do was put a simple Contact Us form on a webpage. If you decide to respond to this "Cry For Help", I may have to change my password again just to try and get back to you.

Robert

This is a user forum, not support so you are talking with people just like you. However most of your message is a bit confusing because if I remember how S-Drive works, the email address and password you log into the forums is the same as your account info. So if you can login here, you can log into S-Drive.

I have never had any problems logging into my free account with CoffeeCup and works pretty well (although I wish it had direct FTP uploading). I just tested my sample form again and it published right away.

My suggestion is to read the instructions again and if you have problems, contact CoffeeCup support. They would be best to help you out.

BTW, why did you post this in Website Search? Isn't this a problem with Form Builder?

Mr. Hope, thank you for your response. I had no idea I was communicating my frustrations and problems to others in the same boat. However, my frustrations comes from having read the user manual over and over again because I wanted to give Coffee Cup the benefit of the doubt. Thanks again sir.

I guess the first questions/statements would be:

1. Is your website on S-Drive or another hosting provider? This makes a very big difference in how you publish your forms.

2. A link to your site would help us know what you're trying to do also.

Thanks for getting back to me sir. I am using "Host Monster" to host my website because i don't have to know any HTML. The website I am constructing looks great and as a matter of fact, I have built another website earlier but did not include a Contact Us form. Each time I attempt to publish my form from the screen that shows the form, the S Drive screen comes up. I'll keep working at it to see what happens. I will also go back and read the users guide again to see if I missed anything. Thanks again for your desire to help sir.

Bob

If you are using Host Monster, you do not need to use S-Drive. To publish your form to your own server, go to the File Menu > Export > Manual Server Setup. This will then generate all of your form files that you need to upload to your server. Simply take those files and upload them with any FTP client.

Mr Swedorski, or Coffee Cup Team,

In one of your messages you suggested that If I broke the process down it really is just 3 steps.( Export, Paste in the markup, and Upload the form files). As I've admitted, I am dumb regarding computer lingo. So, can you explain the above statement. In other words, can you tell me if I am on the right road: By the way, what is "markup"?

1. Export the Coffee Cup form (where does this export go?)
2. Copy the coffee cup code and paste it onto the webpage. Does the webpage have to actually already be published to the web or can I copy the code onto a webpage I am still working on?
3. Upload the form files. This confuses me. Where do I get the form files from and how are they uploaded? Thank you so much all.

Robert

1. Wherever you want to place it. There is no rule for that. Best bet is to always place them in a spot you can remember where you exported it to.

2. You can do it either way. You will not see the form in any page however unless you copy them to the correct spot locally or remotely.

3. From step 1 when you exported you then use an FTP client to upload them.

This is also all outlined here at http://www.coffeecup.com/help/articles/ … your-page/

Maybe this will help you out... http://gunsmoke.me/demos/contactformdemo/contactformdemo.wmv

Some things you need to know before watching that video. I'm working out of my 18-wheeler right now, so the video isn't too sharp and the sound is awful. My apologies.

Before I started the video I created a simple 1 page website. Then I created a simple contact form.

You say you have your form already to go. Simply click the button File/Export/Manual Server Setup. Choose a location on your hard drive to export the files. This will create a directory there: yourformname_exported
That directory will contain the files you need to upload to your host server. Where ever the page is that contains your form, that is the directory on your server where these files need to be uploaded. Again, do not upload the _exported directory, just the folders and files contained in it.

In Visual Site Designer I created an HTML box that holds the generated code for the form. If you use another program the code should be added in much the same way. I guess. Maybe. Once all this is done, and your website is published to the net, and the WFB files have been uploaded, you should be able to go to your website and see your form.

One problem it sounds as if you were having is uploading the files. In your FTP program (hopefully CoffeeCup DirectFTP you have to set your 'Publishing Location' to where you want to upload. Not S-Drive. It should be a directory on Host Monster (I use GoDaddy but it should work the same). You'll need your login username and password for Host Monster to set up your FTP program. Let me know if you have any problems getting connected.

Watch the video for the basics. These programs work great once you get the basics down. There's plenty of help on the forums here too. Good luck and let us know how it comes out.

This might sound a little ... rude ... not intending it to be rude, just to the point. I would highly suggest you actually get familiar with the workings of files and folders of your computer (you yourself say you are not very computer literate) and with the terms of website building (there are a ton of free tutorials and courses as well as many nicely done paid ones) before you attempt to be doing something you haven't a clue even what you're looking at.

I feel your pain, we were all there at one time, but you're coming into the situation 3/4 into the issue before learning how to read the book. There is a ton of help here with great people for helping you to figure out issues and how to's on the software and how to use it, but truly expecting them to teach you how to use a computer and to explain every detail of each item and "what it is" is asking a bit much in my opinion.

Just my opinion of course, but you'd give yourself a whole lot better learning experience if you had a foot on the ground with the basics to start with. You don't have to learn web design itself, but learning some of the terminology such as "mark up" and how to navigate around your computer to do what needs to be done would benefit you greatly and save you a lot of headaches when trying to understand what everyone is telling you to do here.