I'm getting this error message when I...

User 2863892 Photo


Registered User
3 posts

"
Your form could not be submitted for the following reason(s):
Please enter a complete address
Please enter a complete address
"
Here is a link to my form (which I have 3 more just like this one)
http://columnsdirect.coffeecup.com/form … stimate-1/

Here's a link to the page where the other (3) are located as well.
https://columns-direct.myshopify.com/pa … st-a-quote

It's weird, because when I do a test submission, I get this red dialogue box at the top that gives me two error messages -- both the same. But the weird part is that I still get a confirmation email that the form was submitted, which is great and all... but my potential customers won't know that if they see the error message at the top.

Any idea of what I need to change or fix? Or is there a specific file that I can attach that you can open up in your web form builder to examine my form and locate the error?

Thank you,

Ben
B E N J A M I N S T O N E

CEO / FOUNDER

BROCKWELL INCORPORATED
The Architectural Products Company – Classically-Inspired.
980-282-8383
bstone@columnsdirect.com
www.COLUMNSDIRECT.com

User 187934 Photo


Senior Advisor
18,130 posts

Hi Benjamin,
Since they're hosted on S-Drive you shouldn't have a problem.
Have you tried republishing?
I would open a support topic and have the cc gurus look at the issue. Be prepared to share your .fb file with them.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 2863892 Photo


Registered User
3 posts

Hi Eric --

Thanks for your reply. Yes, I have tried republishing all 4 of the forms, multiple times -- both, with the same file name and as completely different file names just to see if that did the trick. It did not.

I believe I opened a support ticket correctly (I hope), and I'd be more than happy to share all (4) of my .fb files with them if that's what fixes the problem.
B E N J A M I N S T O N E

CEO / FOUNDER

BROCKWELL INCORPORATED
The Architectural Products Company – Classically-Inspired.
980-282-8383
bstone@columnsdirect.com
www.COLUMNSDIRECT.com

User 187934 Photo


Senior Advisor
18,130 posts

They'll be getting into the office in about 35 minutes so give them a little while to look at this. Post back when you get an answer.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 2863892 Photo


Registered User
3 posts

After submitting a technical eTicket on the same day as my initial posting, I have yet to receive a response or any feedback from a CoffeeCup employee (besides you) in regards to this issue. I thought that I would give it another full day (today) to see if anyone at CoffeeCup intended on reaching out to assist in solving this issue . . but that did not occur. No call. No e-mail. No smoke signal. No pigeon. Nada.

I did, however, receive a CoffeeCup eMarketing campaign . . .

Eric, is there a direct phone number I can call to speak with someone about resolving this issue promptly?

Thank you for your Customer support,

- Benjamin Stone
B E N J A M I N S T O N E

CEO / FOUNDER

BROCKWELL INCORPORATED
The Architectural Products Company – Classically-Inspired.
980-282-8383
bstone@columnsdirect.com
www.COLUMNSDIRECT.com

User 187934 Photo


Senior Advisor
18,130 posts

Hi Benjamin,
I'm not employed by Coffeecup. I'm a user just like you. Give it another day as they may have people off.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/

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