Form Not Going to Top and...

User 2083951 Photo


Registered User
1 post

Hi,

I was wondering if these 2 issues have had a good fix or workaround yet? I have tried various things from the suggestion in the forums here but perhaps they didn't work for me because I use WordPress?

The first issue is that the form does not go to the top after someone fills it in. They have to manually scroll up to see the PayPal payment tab.

The second issue is that the confirmation payment email is sent to me once I click on the payment tab and do not pay?

Are there preferred settings in the Web Form Builder using WordPress and PayPal?

Any help would be appreciated.

Thanks.

PS I am using the latest version.


User 187934 Photo


Senior Advisor
18,073 posts

Hi Randall,
The confirmation behavior is correct that this time.
Did you try removing the script that wraps the iframe?
I have instructions on the forum somewhere to fix the scrolling issue. CC's search feature has been taken down because of changes in Googles policy's.
I found it.
https://www.coffeecup.com/forums/web-fo … post205412
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 208580 Photo


Registered User
38 posts

Hi Eric,

Thanks for responding. Wonder why CC doesn't have a fix for these issues yet, it's been a while :)

I did find the script change you suggested for the scrolling page up issue back 4 years ago but perhaps I had in the wrong place:

Try this instead.
onload="scroll(0,0);"
Place this inside the embed script code for the form.

Where would I place this code for it to work? Here is the script I use on my WordPress site:

<script>// <![CDATA[
document.write(unescape("%3Ciframe src=\"http://naturallywellbts.com/NWWTS_reservations/NWWTS_reservations.html\" width=\"100%\" height=\"1300\"allowtransparency=\"true\" scrolling=\"no\" frameborder=\"0\"%3E<a href=\"http://naturallywellbts.com/NWWTS_reservations.php\" title=\"NWWTS_reservations\">Check out my CoffeeCup Form</a>%3C/iframe%3E")); // ]]>
// ]]></script>

Thank you Eric.

User 187934 Photo


Senior Advisor
18,073 posts

You can try this but untested on S-Drive forms.
<script>// <![CDATA[
document.write(unescape("%3Ciframe onload=\"scroll(0,0);\" src=\"http://naturallywellbts.com/NWWTS_reservations/NWWTS_reservations.html\" width=\"100%\" height=\"1300\"allowtransparency=\"true\" scrolling=\"no\" frameborder=\"0\"%3E<a href=\"http://naturallywellbts.com/NWWTS_reservations.php\" title=\"NWWTS_reservations\">Check out my CoffeeCup Form</a>%3C/iframe%3E")); // ]]>
// ]]></script>
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 208580 Photo


Registered User
38 posts

Tried the script and it didn't work Eric.

Still had to scroll up. Any other thoughts?

Thank you.
User 187934 Photo


Senior Advisor
18,073 posts

Can you manually export your form and host the files on your on site?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 208580 Photo


Registered User
38 posts

Hi Eric,

That's what I do (it's a WordPress site).- export and ftp the files to Cpanel.
User 187934 Photo


Senior Advisor
18,073 posts

Can't you use just regular iframe tags within your site?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/
User 208580 Photo


Registered User
38 posts

For some reason, iframe tags do not work. Years ago, I got the script from you that worked and have been using it ever since.
User 187934 Photo


Senior Advisor
18,073 posts

I don't have any forms on my wordpress site. Maybe I'll look into this when I get a chance. Sorry about that.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/

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