Email templates are missing - Post ID...

User 2839151 Photo


Registered User
4 posts

I just installed the updated Web Form Builder for Windows. When I go to add an email template for either the Confirmation Email or the Notifications Email, there are no templates in the dropdown. This is happening with new forms and previously made forms. I thought I'd try to find the email template code from a previously published form, but can't find it.. Is there a fix for this?
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User 187934 Photo


Senior Advisor
18,829 posts

Hi Michelle,
Try reinstalling and make sure you pick the default location.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
https://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
https://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2839151 Photo


Registered User
4 posts

Eric Rohloff wrote:
Hi Michelle,
Try reinstalling and make sure you pick the default location.

Hi Eric, thank you so much for the suggestion! I did take the software off my machine and reinstalled in the default location. It acted the same way, so I removed it again and added it specifically to my Coffeecup software folder under my username. Still no email templates.
User 187934 Photo


Senior Advisor
18,829 posts

I would open a support topic so the CC gurus can give you some pointers on restoring them. I think another user had the same issue.
https://www.coffeecup.com/help/myroom/opentopic/
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
https://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
https://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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