click on notification email to open...

User 2055394 Photo


Registered User
29 posts

I'm hoping there is a simple solution and I've just overlooked it.

In WFB under the notification tab there is a prebuilt template called 'Submit Alert Smooth'.

At the bottom it says:

"In case you need to contact the person that submitted a form, drop him or her an email at the address submitted: [insert form builder variable for the email input field]"

The field for email is simply called 'email'. So I added [email]. When the notification email is received, the users email is there and looks correct. It is clickable, but when it is clicked and it opens up outlook/windows live/or whatever email client you are using, the email is not populated at the top.

Instead I get: [insert form builder variable] where the email address should be.

What am I missing here?
User 187934 Photo


Senior Advisor
18,080 posts
Online Now

Hi Ron,
Looks like a bug as I can confirm that it doesn't insert the email variable into the theme. I also see as you select various variables to insert into the email they get pasted into the template name at the top of the notification editor. Open a support topic and be sure to share a link to this thread in it.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
http://ericrohloff.com
http://ericrohloff.com/property/

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