Certain elements/info not showing up...

User 2054663 Photo


Registered User
21 posts

Hello. I have a contact form on my website where a drop-down menu acts as the subject and certain form elements will show up or be hidden, depending on what's selected. However, although the elements do show/hide as they should, the information is not actually being transmitted/emailed to me or the sender and the information does not appear on the "Confirmation" window. I'm using S-Drive and I've done similar things with other forms on my site and haven't had this issue before. Any help would be appreciated!

The file and web page links are below:
https://www.dropbox.com/s/59u21fcdso7kpla/contact_form.fb?dl=0
https://hamptonpresbyterian.net/contact.html

Please note that for testing purposes, I put my email under "Settings > Notifications > To" instead of the [Subject] field.
User 187934 Photo


Senior Advisor
20,181 posts

Hi David,
Are you using the [_form_results_] for the info or entering each input name separately?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2054663 Photo


Registered User
21 posts

Hi Eric, I'm using the [_form_results_]. I more or less just tweaked a RED template. The "name", "subject" and "email" element will show up in the confirmation/email, but none of the elements that show/hide based on the selected drop down option show up on the confirmation/email, even when they're filled in with content.

I've had similar forms that worked as intended, although they showed/hid elements based on an element being filled or not filled with text. This is the first time I've used a drop-down menu to show/hide elements, if that matters.

Thank you for your help.

Dave
User 187934 Photo


Senior Advisor
20,181 posts

I would open a support topic. It looks like there's an issue with how the conditionals are interacting with the contact list option. https://www.coffeecup.com/help/myroom/opentopic/
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2054663 Photo


Registered User
21 posts

Will do. Thank you for your assistance.

Dave

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