I had a problem with the Web Form Builder. At the suggestion of another user in another forum, I contacted CoffeeCup via the contact page with my problem in very detailed specifics.
CoffeCup did not respond.
After several days I again submitted the problem via the contact page.
Again, I did not hear from them.
I decided to call. Talked to a very nice girl who took my problem and contact info. She said they would try to get back with me before 5 PM.
I did not hear from them.
I decided to write the "Head Honcho" via the contact page. I explained to him how disappointed I was with their response, and you know what..?
I did not hear from him, or anyone else.
The only thing I can conclude from this is that CoffeeCup does not care about my problem or helping me resolve it. I've already bought all of their software, so I can't boycott the product. Not that I would anyway as I like most of their products. I'm just really disappointed in their response, but thankful for the other users on these forums that are willing to help.