Unable to open file... - Post ID 258205

User 150405 Photo


Registered User
5 posts

Okay, I am sitting here as calmly as I can to ask what I need to do if RSD won't open a file. The error window says "invalid project file". I finished two very content-intensive pages and attempted to save it when RSD crashed. Now I can't open the file. Please tell me there's some way to recover it. :(:(:(:(:(:(
User 187934 Photo


Senior Advisor
20,266 posts
Online Now

Open a support topic and see if the CC gurus can help you out. I know they have fixed a few project files for other users after a mishap.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 103173 Photo


VP of Software Development
0 posts

Well, that is no good Kim. Open a support ticket and we will look at what is going on and hopefully we can recover the files. If the file is larger then 10mb, you will need to upload it to your server first and provide a download link.

You can open a ticket here https://www.coffeecup.com/help/myroom/opentopic/
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User 150405 Photo


Registered User
5 posts

Well, I thought about it and decided I'm just going to start over. I was following one of your tutorials, using unedited images that I had on my computer so the file got pretty big. Oh well, practice makes perfect right? Besides, the software is awesome and I'm really enjoying it. Okay, off to the races...thanks for your responses!

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