Joyce Y
Registered User
12 posts
Adam East
Registered User
3,293 posts
I've opened a new topic and I'm trying to attach it and it's not working :-( I'm beyond frustrated at this point.
The file may be to large to attach. Try zipping it up and upload to your server. Then provide a link in the ticket. This way we can download and review the file.
Joyce Y
Registered User
12 posts
Adam East
Registered User
3,293 posts
Thank you Adam and Scott! It's attached and new topic started
I do not see your support ticket. Are you sure it submitted? To open a support ticket please go to https://www.coffeecup.com/help/myroom/
Joyce Y
Registered User
12 posts
I'm doing a new support topic: Corrupted file on RSD (from Joyce)
Hopefully it went thru.
Adam East
Registered User
3,293 posts
I'm doing a new support topic: Corrupted file on RSD (from Joyce)
Hopefully it went thru.
I still do not see it Joyce. If you are trying to attach your project file, and it is too large, you will receive an error message once you try to submit. If this is the case, upload your file to your server and provide a link in your ticket, rather then attaching it.
Joyce Y
Registered User
12 posts
I'm doing a new support topic: Corrupted file on RSD (from Joyce)
Hopefully it went thru.
I still do not see it Joyce. If you are trying to attach your project file, and it is too large, you will receive an error message once you try to submit. If this is the case, upload your file to your server and provide a link in your ticket, rather then attaching it.
When I uploaded it yesterday it showed that it went thru, with no error message. I have to leave for the day but will submit one more time then try again tomorrow if it doesn't work.
Joyce Y
Registered User
12 posts
Scott Swedorski
VP of Software Development
0 posts
Good morning - I posted a new Support topic regarding this issue. Hopefully it went thru.
No support ticket has been opened. If you file is over 9.9MB, you will need to upload the file to your server first and post a link for us to download it.
Joyce Y
Registered User
12 posts
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