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May 22nd, 2016 at 12:07 PM
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Scott Swedorski
VP of Software Development
0 posts

Joyce Y wrote:
I have no idea how to do that - can you post directions? The previous website manager gifted the job to me and while I am fairly adept on PC, uploading to our server is not something I've done before.

The process would be the same as you take for uploading your website but instead just upload the project file itself.
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May 22nd, 2016 at 12:22 PM
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Joyce Y
Registered User
12 posts

The only way I know to upload the files are my written instructions from the previous manager to upload to Filezilla, which publishes it to the internet. You're talking to a rookie here......
May 22nd, 2016 at 12:30 PM
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Scott Swedorski
VP of Software Development
0 posts

Joyce Y wrote:
The only way I know to upload the files are my written instructions from the previous manager to upload to Filezilla, which publishes it to the internet. You're talking to a rookie here......

Process is the same. Instead of uploading a website, just upload the project file.
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May 22nd, 2016 at 10:08 PM
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Joyce Y
Registered User
12 posts

Sorry, I still don't know how to upload the project file without uploading to the website :(
May 22nd, 2016 at 10:13 PM
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Scott Swedorski
VP of Software Development
0 posts

Joyce Y wrote:
Sorry, I still don't know how to upload the project file without uploading to the website :(

If you do not know how to upload files to your website, signup with a service like Dropbox. You can place your files there and share a link.

http://www.dropbox.com/
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
May 22nd, 2016 at 10:27 PM
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Joyce Y
Registered User
12 posts

Just sent you the link in dropbox
Oct 29th, 2017 at 06:50 AM
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Hulasista
Registered User
65 posts

I just had this same problem. I put in a ticket to the support room but where do I go to view the ticket? I can't tell if it went through or not.
---- Michelle K.
Oct 29th, 2017 at 07:13 AM
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Scott Larson
Ambassador
282 posts

Go back to your support room, it will you if they working on it or its has been answered. It will be right at the top. :)

https://www.coffeecup.com/help/myroom/
Oct 29th, 2017 at 12:58 PM
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Its A Kind Of Bali Magic
Registered User
5,397 posts

Hulasista wrote:
I just had this same problem. I put in a ticket to the support room but where do I go to view the ticket? I can't tell if it went through or not.

and you will get an e-mail to say that your support room ticket has been answered
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Oct 29th, 2017 at 01:38 PM
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Hulasista
Registered User
65 posts

I Attached a screenshot... if I don't see it at the top of my screen does that mean it didn't go through?
Attachments:
---- Michelle K.

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