I'm having a trivial yet slightly annoying problem - Under the product detail tab, when I add a custom font color it doesn't "save" the color. Also, the Define Custom Colors button is always grayed out...
I have to say that I love CoffeeCup software - easy to use at an affordable price!!
Amy Stratton
Registered User
25 posts
tassietiger
Registered User
1,392 posts
Hi Amy,
when you say it doesn't stick ...can you see it in Preview? Or doesn't it stick when you upload?
I just tried it and I could Preview with the coloured font.
I get the same as you with the Define Custom Coors button though...it remains greyed out.
when you say it doesn't stick ...can you see it in Preview? Or doesn't it stick when you upload?
I just tried it and I could Preview with the coloured font.
I get the same as you with the Define Custom Coors button though...it remains greyed out.
I know you believe you understand what you think I said...but I am not sure you realize that what you heard is not exactly what I meant.
Amy Stratton
Registered User
25 posts
It will let me use the custom color but if pick another color to use my custom color is no longer saved in the custom color palette so, if I want to go back to the custom color I have to add it again. ( I hope this make sense!) 
tassietiger
Registered User
1,392 posts
Oh okay ...I misunderstood ...I'll go have another look
I know you believe you understand what you think I said...but I am not sure you realize that what you heard is not exactly what I meant.
tassietiger
Registered User
1,392 posts
Yes I see what you mean...once you click OK and go out of the palette it loses the custom colours and they aren't there next time.
Might be best to raise a Support Ticket.
On the purple tool bar above click on Get Support and then My Support Room.
Then the tech staff can have a look
Might be best to raise a Support Ticket.
On the purple tool bar above click on Get Support and then My Support Room.
Then the tech staff can have a look
I know you believe you understand what you think I said...but I am not sure you realize that what you heard is not exactly what I meant.
Amy Stratton
Registered User
25 posts
Thank you for helping! It's good to know its not just me! 
tassietiger
Registered User
1,392 posts
You are most welcome
I know you believe you understand what you think I said...but I am not sure you realize that what you heard is not exactly what I meant.
dave beall
Ambassador
712 posts
I just tested it on my winxp SP1 old 2001 version, and it holds the color.. hmmm I using version 6.0, build 6
tassietiger
Registered User
1,392 posts
That's odd Dave we are only on Version 3.7 at the moment and I'm trialling 3.8 and the problem is still in that one.
I know you believe you understand what you think I said...but I am not sure you realize that what you heard is not exactly what I meant.
Norma Coney
Registered User
50 posts
HI,
I have also noticed this issue when working with SC Creator. If the techs fix the problem will a work around be posted here, or will a fix be included in an updated version of the program?
Norma Coney / sasafras2000
I have also noticed this issue when working with SC Creator. If the techs fix the problem will a work around be posted here, or will a fix be included in an updated version of the program?
Norma Coney / sasafras2000
"What good am I as a writer if I can't open my heart and leave my soul on the page?"
http://www.lolcostumejewelry.com is a vintage costume jewelry + sales site
http://www.lolcostumejewelry.com is a vintage costume jewelry + sales site
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