You ran Magento on shared hosting? I bet it was a dog.

And just because you may not fall under the rules of PCI compliance, this doesn't mean that you aren't liable to safeguard personal information under privacy policies and laws.

Well I hate to rain on your parade here Patrick, but I buy a lot online, most of my shopping for that matter is done online, and I for one can tell you that the customer could care less where they input their info as they always know they have to input it to get their items. If I input it into a PayPal gateway, I am feeling pretty safe about my information as I've used them for many years. If I input it into a persons website system, I am feeling pretty safe since I have to give them my info at some point anyways or I won't get my items.

Really, seriously, you can't possibly think the customer could care less where they give their information... truly the only thing we worry about is whether or not you're going to exploit my information which could happen anywhere, other than that, it doesn't matter at all, and the customer has no idea if that information is going into a database of the sellers or the database of the payment gateway... not unless they are like us and know how the website is setup. That's truly a sad excuse to not use the software lol.

My misunderstanding. I thought that your ecommerce software was as complete as the software you use on your site to buy the ecommerce software in the first place.

Even your site has a MY ACCOUNTS section and captures customer information and many more features than the ecommerce software you are selling to the public.

Why doesn't CoffeeCup use THIS software for their own sales and I'm not talking about the little sample shop, but the kind of ecommerce system you use to sell your own software products.

Evidently, this software isn't complete enough even for the developers of it.

Jo Ann,

This isn't about the customer, it's about the store owner having to manually maintain their customer information and purchases. Again...why doesn't CoffeeCup use this simplified version of software for their store? because they KNOW it is incomplete for their own needs.

Your primary online store works flawlessly and is fairly complete in its feature set, this is what I expected from your software.

Sell me THAT software - then you've got a highly competitive product!!!

And to say you're NEVER going to implement these changes is beyond bizarre for me, when you need and HAVE these requested changes for your own store to run effectively.

I am sure if SCCP was around when they started, they would be using it. SCCP just came out last year.

CoffeeCup has been around for 15+ years and we have had a unique system in place long before you could even purchase a shopping cart program on the web. Because we also collect and store consumer information, we are PCI Compliant.

It is clear Patrick you have specific needs and CoffeeCup does not fit them. You may best be suited to find something else that has the features you need.

Actinic Catalog is a good commercial ecommerce solution if you absolutely MUST have a back end database and order administration. It is five times the cost of the pro version of Cart Creator but there again everything is relative.

I find after-market marketing to be the most annoying thing out there. Worse than telemarketing.
This thread is identical to another you started on exporting data. And in that thread we discussed cart abandonment because most people (me included) don't like to setup accounts with every site they visit. I add my post from that thread here....



Patrick, let me know what you are selling, and I will make sure I stay away from your site if after-market is more important to you than the sale.

Steven,

You are here and I am here because of CoffeeCup's "aftermarket" email campaign. I bought software from CoffeeCup, they sent me an aftermarket email about another product etc.

You always need to keep your customer's abreast of what's new. Your post makes absolutely no sense from an business standpoint.

Well I dunno Patrick, like Scott says, you probably need something else than this program if you have so many customers (or your clients do) that they don't have time to transfer info to a database from the sales info that PayPal sends you. You do get all the information you could possibly need and hmm... maybe we should bug PayPal to see if they can create databases for us (they probably do already and I don't know it lol). After all, the information is all there for all your sales, why not have a way to download a file compatible with say Excel or something similar that has it all? Would make a lot more sense to me than having CC add database systems to this software and making it impossible for the novice users like myself and many others that don't have database experience at all.

DO keep in mind here that, that is the whole point to this software. Keeping it simple for those of us that want to run an online shop that don't have a lot of experience with website design and/or database management etc. There are already a billion cart systems out there to choose from, I hardly think that having this one small corner of the world for us novice users is going to hurt the world too much. Not as much as it would hurt us to lose it. Hopefully that makes more sense than just worrying about the end game situation of marketing. At CC it's about ease of use and making it accessible to anyone rather than powerhouse software, which some of their software truly is while still being easy to use for anyone.