Hi
I just opened my shop, and i'm using shipping based on weight.
I'm testing the shop with only 2 items so far, however when someone adds one item to the cart it asks for shipping destination. But if someone adds one of each - the shop does not ask for shipping at all and take them to paypal.
HOW CAN I FIX THIS?
Link - http://nymacaron.com/shop/index.php
mike roda
Registered User
23 posts
Scott Swedorski
VP of Software Development
0 posts
I just tried it out here and it seemed to work fine for me. It always asks for shipping.
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mike roda
Registered User
23 posts
thanks
did you try adding two items?
i got 3 orders today with 2 items in and no shipping charges at all
i don't know what to do
did you try adding two items?
i got 3 orders today with 2 items in and no shipping charges at all
i don't know what to do
Scott Swedorski
VP of Software Development
0 posts
I cannot see from your shop how much each item weighs as you are not displaying that, but what I think the issue is that the combined weight of both products exceeds an amount that you have not configured any prices for.
I would suggest a few things:
1. Show the weight on your products.
2. Double check all your weight shipping tables and make sure a $ amount is added for each.
I would suggest a few things:
1. Show the weight on your products.
2. Double check all your weight shipping tables and make sure a $ amount is added for each.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
mike roda
Registered User
23 posts
Thank you will log in and check now, i think both boxes are set to 3lbs.
i'll check it out - thank you very much!!
i'll check it out - thank you very much!!
mike roda
Registered User
23 posts
great, it was just fixed!!
However
If someone buys 3 of each shouldn'l the shipping charges multiply?
i set the shipping rate for Ca lets say for $12.09 for up top 3lbs - so if someone order 5 of each boxes, how do i make sure they are charged shipping correctly? as of now the shipping charge stays the same if they buy 1 item or 50
However
If someone buys 3 of each shouldn'l the shipping charges multiply?
i set the shipping rate for Ca lets say for $12.09 for up top 3lbs - so if someone order 5 of each boxes, how do i make sure they are charged shipping correctly? as of now the shipping charge stays the same if they buy 1 item or 50
Steven Alford
Registered User
557 posts
If I am not mistaken, these weights are added together. It is not the shipping charges that get multiplied. So let's say if your one item weighs 3 pounds each, three of them will weigh 9 pounds. You have to make sure you have a weight in your scale for 9 pounds and a corresponding money amount. So you have to do quite a few weights in your scale to cover the chance for people ordering more than one.
If I am wrong on this, please correct me. I am in the process of setting up my shipping also.
If I am wrong on this, please correct me. I am in the process of setting up my shipping also.
mike roda
Registered User
23 posts
Thanks Steven
oh man this could take a long while...
before i go ahead and do all that can we get confirmation on it Scott?
oh man this could take a long while...
before i go ahead and do all that can we get confirmation on it Scott?
Scott Swedorski
VP of Software Development
0 posts
mike roda wrote:
Thanks Steven
oh man this could take a long while...
before i go ahead and do all that can we get confirmation on it Scott?
Thanks Steven
oh man this could take a long while...
before i go ahead and do all that can we get confirmation on it Scott?
Yes, what Steven said is correct. Just make sure all your math is correct and all price ranges have a valid price and you will be all set.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
mike roda
Registered User
23 posts
thank you
oh man that's gonna be a pain in the butt
oh man that's gonna be a pain in the butt
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