Paypal Return Error - Post ID 193202

User 1309 Photo


Registered User
21 posts

Hi all

I have used the Paypal Sandbox account that is running on our main web site that the Shopping Cart is linked to. The payments work there on the Main Deals but I get this error when I do a Payment through Shopping Cart.

I set up the Information for Express Checkout exactly the same as it is in the Main Site by CUT AND PASTE.

PayPal has returned an error!
Ack: Failure
Correlation ID: c368119aa3000
Version: 64.0
Error Number: 10002
Short Message:
Long Message: Security header is not valid

Any clues would be greatly appreciated

Noel

User 38401 Photo


Senior Advisor
10,951 posts

Hiya Noel,

I think you should be opening a support ticket rather than posting on the user to user form for this as it will most likely need special attention (meaning you may need to provide information to the team to help you fix it that you don't want to be sharing on the forums). You can do so here:
http://www.coffeecup.com/help/myroom/
User 187934 Photo


Senior Advisor
20,271 posts

I wonder if your cut and paste picked up an invalid character like a space. I would try hand entering the information.:)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 38401 Photo


Senior Advisor
10,951 posts

Yep or put the information into Notepad (or similar, not Word...) and then copy and paste it from there.

The Shopping Cart Creator programs are extremely... did I say extremely?... yes extremely touchy when it comes to code copied from website pages. It will pick up the smallest little hidden code attribute and use it in your cart and mess up your pages as well as anything else.

Always best to copy anything you're using from the web and paste it into a text editor and then copy and paste from there to be sure it's stripping any hidden code from it.
User 1309 Photo


Registered User
21 posts

Hi

Thanks for the advice. I actually keyed it in twice and then as it still would not work I used CUT and PASTE to check myself.

Sorry for Posting in the wrong area. Usually in other forums, we belong to, users experience is a great way to get advice as they did not write the software and have found ways to get around "things" and see things in a different light.

Eric, thanks for some of the TIPS. Your snippets are quite good and contribute to enhancing the look of the end product. We looked around your site and can see tips that can be useful.

The STATIC Background saved so much time in design when you have to cater to many different themes required. No need to worry about Fixed Header Bar Sizes, Background inserts etc.

Trying to get my head around your content page addition as we are not used to positioning using top:-700 and left:-300px. Maybe you can explain the use of the minus sign. If we can get this working, in the manner required it may save a lot of headache and frustration. We are not web programmers actually, just software application programmers.

Again your contributions are good useful tips.

Regards

Noel

User 38401 Photo


Senior Advisor
10,951 posts

Hiya Noel,

No worries on where you posted, you are in the right place. My suggestion is more that the problem you're having sounds like something the CC team may have to help with and that you'd get more result options and probably more accurate responses as to what the issue may be, and probably quicker too.

I agree with you 100% on the user to user help though, usually that's a great way to find out the ins and outs of a program and tips and tricks for using them. This post seems more like an "issue" is the only reason I suggest putting in a support ticket.

Other than that, your question about positioning is that positioning of elements on a page work exactly the same as any X Y system. If you picture the page with an X and Y axis down the center of the horizontal and down the center of the vertical planes of the page, then picture the numbers are in pixels so a -700 would me 700 pixels to the left of the center of the page or below the center of the page.

What happens in some cases though is that the axis is positioned within an area such as a container that is positioned itself. When that happens then many times the positioning is relative to the container position it's within rather than the entire page.

This type of positioning that you'll see on some pages that it's fully positioned all over the page is done with the Visual Site Designer program which is a WYSIWYG system of web designing. Every element is pretty much using that type of positioning by using a drag and drop visual system rather than coding things within the CSS as a coder would do. The program itself is writing that code not the website builder and that's just how VSD creates all it's pages.

Hope that helps and good luck with your issue.

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.