Error while storing data - Post ID...

User 2203808 Photo

Registered User
2 posts


I have had a few emails from customers saying they get an error when trying to check out. "Error while storing data: Index file exists, but its contents is not accessible"
Does anyone know what causes this and how to fix it?
User 187934 Photo

Senior Advisor
19,133 posts
Online Now

Hi David,
It sounds like a permissions issue. Have you or your host made any changes to your .htaccess file or directory permissions for read and write?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

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