Cart Abandoned, but inventory minus 1...

User 1397895 Photo


Registered User
58 posts

Playing around today after I uploaded my shop, I went through pretending to buy a book, by adding it to the cart, choosing my shipping destination, and clicking on the Paypal link, which took me to my Paypal login page, which is where I stopped. Didn't log in and now don't remember if I deleted the cart or just went back to shopping and abandoned it. Now my inventory on that item has been reduced by 1, (I only set 2) and my transaction log is showing a sale with a status of sending. I went back to that computer, logged in and pulled up the shop site, but the cart is empty, (as I expected it to be).

SO, is this what it's supposed to do? AGain, I never logged into Paypal, just closed the page and went back to the shop. Something seems off here, otherwise how will we know that a sale is really pending, or just stuck in cyber space and then others can't buy our inventory? For me it's a big issue as some of the books I will be posting will be rare, out of print, only 1 and I'd hate to lose a sale due to cart abandonment.

harmonymuseumshop.com
User 2641572 Photo


Registered User
1,245 posts

There is a facility in the inventory control, to either delete stock after someone adds to the cart, or when the sale is completed. You just need to choose the correct option in your shop settings.
User 364143 Photo


Guest
5,410 posts

I am curious as to why you would ever want an item deleted from inventory when it is added to the cart instead of when the sale is finalized? Would that not cause problems?
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User 2641572 Photo


Registered User
1,245 posts

It is just one of those strange quirks, that at face value seems to have no practical reasoning behind it. :rolleyes:

Sure Scott will tell us otherwise. :)
User 1397895 Photo


Registered User
58 posts

Well, I did see that button, but I wrongly assumed it would put the inventory back if the sale did not go through. So I changed mine to only take it out when the sale is complete, but there should be some other way of doing this. For limited quantity items, it would be nice to know that after a marketing blitz I may have dozens of people on looking to buy the same items, and that if the inventory depletes after a customer adds it to their cart, that same item should reset after the cart is abandoned, otherwise I could have a bunch of people adding the same item to the carts at the same time, but only some would actually get the item, as it would be sold out before it would actually update. (ok, wishful thinking here, but hey, a girl can dream!!)

And what's with the INVENTORY icon? It says it can't connect. But everything else does.

harmonymuseumshop.com
User 2641572 Photo


Registered User
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The cart is only 'abandoned' in programming logic when a sale is not completed.

The software has no practical way of knowing whether someone has added an item to the cart and has no intention of completing the sale, if the deplete stock after an item has been added to the cart is chosen.
User 103173 Photo


VP of Software Development
0 posts

That feature is more or less used for the slower customers who don't checkout as fast. It uses PHP Sessions to put a temporary lock on the product until the order is complete. If the user abandons the cart, the item will clear itself out when the session is cleared. Typically I think on most servers it is around 20-30 minutes.

This is just to prevent two people trying to by the same item.
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User 364143 Photo


Guest
5,410 posts

Ah, I knew there had to be a reasonable explanation for that. :)
CoffeeCup... Yeah, they are the best!
User 2114410 Photo


Registered User
383 posts

Scott Swedorski wrote:
That feature is more or less used for the slower customers who don't checkout as fast. It uses PHP Sessions to put a temporary lock on the product until the order is complete. If the user abandons the cart, the item will clear itself out when the session is cleared. Typically I think on most servers it is around 20-30 minutes.

This is just to prevent two people trying to by the same item.


That is a clever feature as I deal in items that are sometimes rare, and while I would never recall two customers trying to buy one at the same time, you never know! It would definitely be a great feature for closeout sales.

Do you need to use inventory to include "Sold Out" items in your cart, or can you include them without it?

I don't think I need inventory as I already have a good solution, but would like to include "Sold Out" items once I get all my others bits & pieces sorted.
User 1397895 Photo


Registered User
58 posts

Scott Swedorski wrote:
That feature is more or less used for the slower customers who don't checkout as fast. It uses PHP Sessions to put a temporary lock on the product until the order is complete. If the user abandons the cart, the item will clear itself out when the session is cleared. Typically I think on most servers it is around 20-30 minutes.

This is just to prevent two people trying to by the same item.


So you're saying this is what SCCPro is supposed to be doing? Or that is what OTHER software does. Cause we're talking 12 hours here and the item was still sitting in my log as sending and the inventory was down by that 1.

And - what is the Inventory Icon for? Updating sales from the server? Mine just tells me it can't connect.

harmonymuseumshop.com

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