Unable to access files on S-Drive

User 3082472 Photo


Registered User
4 posts

I'm testing out Email Designer and tried the bootsok template. I exported the files to a local drive. I then uploaded those files to my S-Drive but I can't access those files via a browser (e.g. https://e3insights.coffeecup.com/bootst … /Drops.gif).

What step did I miss?
User 3082472 Photo


Registered User
4 posts

After looking at the tutorial, I'm wondering do I need a paid account in order for the local images to be served by coffeecup?
User 122279 Photo


Senior Advisor
13,845 posts

No, that should not be necessary. What you need to check is if the images are at the location where the app expects them to be. Where in your S-drive did you put your images?
Ha en riktig god dag!
Inger, Norway
This site was made before we were able to create components through the app:
Component sharing for RFF, RBB, RSD and SD: https://eikweb.com/sharing/
My work in progress right now:
Components for the same as above + HTML Editor: https://mock-up.coffeecup.com


User 3082472 Photo


Registered User
4 posts

The images should be are bootsok/imgs. After I exported the email design, I noticed the images were on my local workstation but not on my s-drive. I created the directories on S drive and uploaded the files to the correct directory. I can't get to those files (or any files) that I manually up load via S-drive. I even tried using a browser to access those files directly and was not successful.
User 2699991 Photo


Registered User
3,832 posts
Online Now

Andre Rogers wrote:
The images should be are bootsok/imgs. After I exported the email design, I noticed the images were on my local workstation but not on my s-drive. I created the directories on S drive and uploaded the files to the correct directory. I can't get to those files (or any files) that I manually up load via S-drive. I even tried using a browser to access those files directly and was not successful.


You should let Email designer put the images onto the SDrive (option when publishing) or if you prefer to have the images stored on your domain locally (not desk top) you need enter the path to where you are storing them
Attachments:

The Help You Need: When You Need It The Most
Website Design & Development
Website Renovations
Wayans' Theme Park
Watch Listen & Learn Video Tutorials
User 3082472 Photo


Registered User
4 posts

I'm getting a slightly different behavior. I am using the trial version of email designer.

1. I hit the Export button and I select an export folder. I get the Upload your files message (attached). It seems to indicated that I have to manually upload my images to the CoffeeCup server.

2. I click OK and receive the Upload Path box (attached). I hit Use SDRIVE.

3. I get the Email Project Successfully Published! message (attached). I checked my SDrive and I don't see the file published there.

4. I copy and past the code into the HTML editor. I have identified the path of one of the images to be https://***.coffeecup.com/bootstok/imgs/logopng.png.

5. I create a folder on my SDrive (bootsok/imgs) and upload logopng.png. I am unable to access that file via the browser and it doesn't work in the email.

Any suggestions on the proper way of doing this?

Thanks.

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.