Sugarcrm stripping tags

User 2821425 Photo


Registered User
1 post

Hello. We have started designing our templates with RED. Everything goes ok.
But when we try to place the HTML code in the sugarcrm email manager (done with TinyMCE) it strips all the style tags.
They suggest this list of best practices (http://support.sugarcrm.com/Knowledge_Base/End_Users/Emails/Using_CSS_in_Email_Templates/). According to this the code produced with RED is out of order.
In other place, Sugarcrm states:
Not all HTML is allowed to be saved in Sugar. The following are some examples of HTML that will be removed when saved:
• Anything outside of the <body></body> tags.
• Any <style></style> tags.
• Any <script></script> tags.
• Any <form></form> tags.
• Any <input> tags.
Note: Inline CSS can be added to some elements (e.g. <p>, <pre>, and <span>), but due to different email client's rendering HTML email in unexpected ways, inline CSS is not allowed on some elements (e.g. <div>, <img>, and <table>).

Basically, they state that these codes will be refused by the Gmail and yahoo and would introduce a lot of risks.
Any one has found similar problems?
I am aware that this is not a RED problem but my initial idea was touse RED as an email designer to use with my CRM solution.
User 2088758 Photo


Senior Advisor
3,086 posts
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I have been using RED for a very long time now and have never experienced any of those issues. I would think this is a Surgar issue not so much a RED issue.
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