Hi
I would like to suggest that a new Suggestion thread is created whenever a new version of HTML Editor is released.
I find the current "Suggestions for CoffeeCup HTML Editor"-thread hard to follow as some users asking questions relating to previous version while other are asking questions relating to the current one.
What does the good guys at CC have to say to this ? and what do the rest of you think ?
Viking
Registered User
32 posts
Scott Swedorski
VP of Software Development
0 posts
I just don't really see this helping much as so many people refuse to read before they post. You would be absolutely amazed at how many support tickets we answer that the customer has no idea what version they are even using. 
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Viking
Registered User
32 posts
Scott Swedorski wrote:
I just don't really see this helping much as so many people refuse to read before they post. You would be absolutely amazed at how many support tickets we answer that the customer has no idea what version they are even using.
I just don't really see this helping much as so many people refuse to read before they post. You would be absolutely amazed at how many support tickets we answer that the customer has no idea what version they are even using.
Hi Scott
Thank you for replying.
I see your point and I really hope you're wildly exaggerating when you claim that 'some' users don't even know what version of HTML Editor they are currently running (I simply 'refuse" to believe this to be true)
To those of you who are in doubt: look closely at the welcome screen of HTML Editor !
Anyway, I can foresee the potential implication(s) my suggestion could cause and therefore I would like to redraw it.
Scott Swedorski
VP of Software Development
0 posts
Not a joke at all. We also get people who have no idea what operating system they are using and to make it even worse, what program they are using when submitting a support ticket.
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Janys Hyde
Ambassador
6,076 posts
They sometimes have problems when posting a question in the forums...just open up the first forum thread that comes to hand without saying which application they are talking about, let alone which version of any particular one!!
Luckily this is not frequent problem, but it can set the cat amongst the pigeons as we mods try to decipher it all!
Luckily this is not frequent problem, but it can set the cat amongst the pigeons as we mods try to decipher it all!
Viking
Registered User
32 posts
Scott Swedorski wrote:
Not a joke at all. We also get people who have no idea what operating system they are using and to make it even worse, what program they are using when submitting a support ticket.
Not a joke at all. We also get people who have no idea what operating system they are using and to make it even worse, what program they are using when submitting a support ticket.
Well, you really made me laugh
- even if there is nothing to laugh about !You might wanna make it so the desktop icon also show which version the user has, as it right now doesn't really show you anything other than the name of the program.
Janys Hyde wrote:
They sometimes have problems when posting a question in the forums...just open up the first forum thread that comes to hand without saying which application they are talking about, let alone which version of any particular one!!
Luckily this is not frequent problem, but it can set the cat amongst the pigeons as we mods try to decipher it all!
They sometimes have problems when posting a question in the forums...just open up the first forum thread that comes to hand without saying which application they are talking about, let alone which version of any particular one!!
Luckily this is not frequent problem, but it can set the cat amongst the pigeons as we mods try to decipher it all!
Well as funny or as frustrating as it may sound - ignorance is no excuse when the information is stirring you right in the face the minute a program is opened.
Inger
Senior Advisor
14,624 posts
Online Now
Not to forget those who don't RTFM before they ask a question.
Ha en riktig god dag!
Inger, Norway
My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com
Inger, Norway
My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com
Eric Rohloff
Senior Advisor
20,266 posts
Online Now
Inger, Your feeling better I see. Thanks for the laugh. I needed it today.
Not to mention it's standard for almost every program I use to click on the help menu and then click on "About" and all the secrets of the universe are revealed.
Thanks for the laugh. I needed it today.Not to mention it's standard for almost every program I use to click on the help menu and then click on "About" and all the secrets of the universe are revealed.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Inger
Senior Advisor
14,624 posts
Online Now
My thoughts precisely
Ha en riktig god dag!
Inger, Norway
My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com
Inger, Norway
My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com
sstovert@satx.rr.com
Guest
5,410 posts
You are expecting people to look under the help menu? LOL. That's like asking them to use the search function here before asking the same question over and over.
CoffeeCup... Yeah, they are the best!
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