saving a file deletes it from my...

User 2296963 Photo


Registered User
4 posts

I open a files via FTP from my site. When I try to save changes to my server I get DocumentSaveToFile - Unable to save remote file! error and the file is then empty on the server, 0kb in size. Can someone help?

I'm using version 12.9.714 on a Win 7, 64-bit laptop.

Thanks!
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User 187934 Photo


Senior Advisor
20,181 posts
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Hi Randall,
Have you tried downloading the file and the opening it locally and uploading it after the changes? It may be a permissions issue. Are you sure your ftp settings are correct?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2296963 Photo


Registered User
4 posts

Hi Eric,
I believe that's is what I am doing. I click on the file under the site name tab (not the Local Disk tab). It asks if I want to replace the file that is on my local machine. I click, Replace and it opens. Then when I click Save, it asks if I want to replace the file on the server. I click, Replace and then I get the message that it is unable to save. When I look at the File Manager in C-Panel it shows the file I just tried to save with 0kb. Opening that page on the website shows a white screen, nothing at all on it.

When I go to File/Upload to Server/FTP Account/Add or Edit Servers... then click Edit, then Test Settings, I get a successful test.

Any other suggestions? Thanks.
User 187934 Photo


Senior Advisor
20,181 posts
Online Now

Try right clicking on the file in the local tab and select Upload Selected Files With FTP.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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