saving a file deletes it from my server

User 2296963 Photo


Registered User
4 posts

I open a files via FTP from my site. When I try to save changes to my server I get DocumentSaveToFile - Unable to save remote file! error and the file is then empty on the server, 0kb in size. Can someone help?

I'm using version 12.9.714 on a Win 7, 64-bit laptop.

Thanks!
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User 187934 Photo


Senior Advisor
19,190 posts

Hi Randall,
Have you tried downloading the file and the opening it locally and uploading it after the changes? It may be a permissions issue. Are you sure your ftp settings are correct?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
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This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
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User 2296963 Photo


Registered User
4 posts

Hi Eric,
I believe that's is what I am doing. I click on the file under the site name tab (not the Local Disk tab). It asks if I want to replace the file that is on my local machine. I click, Replace and it opens. Then when I click Save, it asks if I want to replace the file on the server. I click, Replace and then I get the message that it is unable to save. When I look at the File Manager in C-Panel it shows the file I just tried to save with 0kb. Opening that page on the website shows a white screen, nothing at all on it.

When I go to File/Upload to Server/FTP Account/Add or Edit Servers... then click Edit, then Test Settings, I get a successful test.

Any other suggestions? Thanks.
User 187934 Photo


Senior Advisor
19,190 posts

Try right clicking on the file in the local tab and select Upload Selected Files With FTP.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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