Latest edition start up issue

User 188640 Photo

Registered User
831 posts

I have installed the latest edition of the html editor.

When I try to launch it I get:

"The following parser file could not be found: c:\Program Files (x86)\Coffee Cup Software\parsers2\html.tsm"

When I close the error box the editor starts. Then when I click close I get a box that says "Thank you for trying our software" with a button on the bottom that "order Now".

So, did the files get mixed up in the download area and I downloaded the trial version?

The file I downloaded is: HTML_Editor-Full-15.1.782.exe
A Rose is Just a Weed in a Corn Patch!
User 187934 Photo

Senior Advisor
19,426 posts

I would try manually uninstalling and reinstall.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
This is a site I built for use in my job.(HTML Editor)
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
User 103173 Photo

VP of Software Development
0 posts

Did you do a custom install? We do not install into that folder.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 188640 Photo

Registered User
831 posts


No custom install, just did the regular install. I'll try Eric's suggestion of reinstalling and see what happens.
A Rose is Just a Weed in a Corn Patch!
User 188640 Photo

Registered User
831 posts

OK, a reinstall seems to have fixed whatever was wrong. Must have been one of those pesky hiccups when I installed the first time.

Thanks for the reminder Eric on reinstalling. I always forget to try that first.

Scott, I have never used a custom install on any software. The regular install always works for me. :D I do appreciate you asking as all help and suggestions are always welcome.
A Rose is Just a Weed in a Corn Patch!
User 2826139 Photo

Registered User
13 posts

Mine is doing the same thing. I did a custom directory install the first time with no problem. The update went into the same place I thought after it removed the old one. I will reinstall again. Already tried that once. I would make sure it goes where you intended, however, it does not default there now that I have changed it in a prior install and I don't know where that should be now to be original.
We don't know what we don't know, except for this question it seems.

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.