Error - "Access violation at address...

User 1657524 Photo


Registered User
1 post

"Access violation at address 00402B49 in module 'Coffee.exe', Read of address 00000017."

I have been a long-time user of The HTML Editor, since before I bought my first license in 2012.

I am getting the above error message in version 18.0, build 890, when I attempt to place an html comment from the sidebar. Once or twice, I had received the same or similar error message with other placements. I am on a Windows 11 Professional OS. I never had this occur under Windows 10 Professional with The HTML Editor version 16.1 build 808.

Several times, I have found that if I single click on another option in the sidebar, just to change the focus, I can go from that to a double-click on the comment choice and it will not error out on me. It doesn't work all the time, however.

I am getting fed up with this and just found out that my support for this version ran out less than 90 days ago. When I decided to look at an upgrade, I found that I would have to pay again and download version 18 again.

Looking forward to any help that can be had with this.

Thanks,
Dave
User 187934 Photo


Senior Advisor
20,300 posts

Hi Dave,
I would try an uninstall and reinstall. Otherwise try opening a support topic.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.