Cannot customize


Registered User
43 posts

When I try to customize I get the attached error message.
How can I fix that?
Thanks,
Ed
Attachments:


VP of Software Development
49,402 posts

That looks to be caused by a bad install. The parser files are not found inside of the Roaming folder. I would suggest uninstalling and re-installing the software, and that should fix the issue.
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Registered User
43 posts

Uninstalled, reinstalled, same error message.


VP of Software Development
49,402 posts

Edgar Miller wrote:
Uninstalled, reinstalled, same error message.

Give these steps a try Edgar:

http://www.coffeecup.com/help/articles/ … n-cleanup/
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.


Registered User
43 posts

I just noticed that the file in question: html.tsm actually exists.
Would deleting it enable the customization process to create it anew?


Registered User
43 posts

Tried everything, nothing works!


Senior Advisor
11,003 posts
Online Now

Have you tried downloading the programme again? Sometimes a file may get corrupted.
Did you boot your machine between attempts?
What kind of customisation are you trying to do?
And what Operative system are you running?
Ha en riktig god dag!
Inger, Norway
My new honey site, built with RFF: http://www.horgenhonning.net/
Component sharing for RSD, RFF and RBB: http://www.horgenhonning.net/sharing/



Registered User
43 posts

Yes
Yes
I want to customize the highlighting but the message pops up with any customize attempt
Win 10 pro, 64 bit


Senior Advisor
11,003 posts
Online Now

Sounds strange...
Have you tried running the Editor as Administrator?
Ha en riktig god dag!
Inger, Norway
My new honey site, built with RFF: http://www.horgenhonning.net/
Component sharing for RSD, RFF and RBB: http://www.horgenhonning.net/sharing/



Registered User
43 posts

Just tried that and it works!
Scott could've told me that days ago.
Thanks Inger, much appreciated.
Ed

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