I wanted to update my work website. I dled my CoffeeCup software (all of their products, which I have bought and paid for and happily used, until now).

I have spent about 25 hours designing and putting together a multi page site built in VSD. Recorded video, made gfx in GIMP, tried out different colors, anmd startewd generating content.

Now, VSD went from being buggy in uploading to NOT OPENING MY SITE FOR EDITING AT ALL.

Coffeecup's response so far has been a suggestion to make sure my gfx are set to under 120 pixels per inch.

I opened them all, and they are all set to 72 ppi.

Still no answer from Coffeecup and Xsite Pro 2 is looking better and better, but it is not available to buy.

Does anyone else have any suggestions of a competing product I can buy since, if COffeecup wants to shoot itself in the foot by releaing crap and then not supporting it, I will reward them by giving their competitor's my money.

I need to get my site up and not looking like error-ridden garbage. And if I have to start my page design again, from scratch, since the platform I apid for and relied upon (VSD) has somehow permanently corrupted my files, you can bet your @$$ that I am not going to trust them again any time soon.

Like most small business people, I handle my own websites and my own marketing. That means I spent my FREE time, instead of going to a ball game, sleeping in, going to parties or the movies, etc., building my websites. I want ym 25 hours back, or I want an answer.

I have always found CC software to be stellar. The problems with both VSD and HTML 2008 are shocking, but more shocking is the non-response and lack of communication.

Scott

Here's the email response I got from CC

_____________________________________________

Hello Scott,

This error will usually only appear if you try to add an image that was saved at a resolution higher than 120 DPI. Double-check all your images using an image editor (http://www.gimp.org/) and make sure they are saved at 72, 96, or 120 pixels/inch. Let us know if you continue having problems.


Thank you,

~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~
Cesar Perez
CoffeeCup Software Inc.
An Internet 500 Company
http://www.coffeecup.com
Phone: 866-734-HTML (4865)

Ticket Details
===================
Ticket ID: UXX-872534
Department: CoffeeCup Support
Priority:
Status: Closed

Typically, troubleshooting's taken one step at a time. He ended his suggestion with "Let us know if you continue having problems." I don't see why you must bash the company completely after the first go of solving the problem. There's a bit of patience involved. The hardest part is that it's not something everyone is experiencing. As we've seen in other threads, some unfortunate few are having trouble with the uploading, but the program failing to open at all is very rare, especially if it was working beforehand. The only issue I know of so far concerning VSD not loading properly is if UAC (User Account Control) is enabled in Vista. The workaround if UAC is preferred enabled is to right-click on the shortcut that loads VSD and to choose "Run As Administrator." I don't think that's the issue in your case. What happens, exactly? The other thread you posted in mentioned that it says it cannot open the web site. So, VSD opens fine and then refuses to open the .vnu chosen? What had changed since the last successful loading of the site (changes made, or upgraded to newer version, etc)? If you had done an upgrade, what was the previous version? I don't think there'd be an issue unless the upgrade were from a really version (like 3.0), so that might not apply either. Hmm...maybe they should try that remote "logmein" connection on yours too.

Here's why I am bashing the company--a couple of versions ago, VSD and HTML Editor were usable, robust tools. Now, they are not.

I am using WIndows XP. The only thing that is different now is that I added a new page and spent about an hour and a half adding text content to it.

A large source of my frstration has to do with my experience with CoffeeCup software being excellent, usable, and stable. Stable enough that I abandoned Dreamweaver and never did another thing with it once I started using HTML and VSD.

As I have written previously, this is "extra" work for me--and when for-pay tools do not work, one likes to hear from the company that someone is listening and that something is being done, and that is not what customers are getting.

I have been told to install, restart, reinstall.
I have also been asked to check every jpg and gif to make sure that all images are 72 or 120 ppi. I have. I have spent about an hour doing this stuff and it has not helped at all. It feels like the type of stuff I get told to do when an otherwise on-the-ball outsources its customer service work to a company in India which is clearly working off a chart rather than addressing the specific problem of the customer.

A cursory check of these very Boards is all anyone needs to do to decide whether I am being overly harsh (and maybe I am) or whether there might be a kernel of truth to my criticisms.

We will see what tech support comes up with next.

Scott

atlascott.
would you be willing to try to upload to my server, just make a dummy site with a few pages? if so email me, and i'll give any of you the info. I don't know if it will help or not just to see if it does make a difference i guess.
Bruce

I would, Bruce, and thank you for the offer, but right now, I cannot load my site in VSD to build it.

If you want, I could upload my files to your site.

ESend me an email at atlascott@yahoo.com.

Give me you domain, login and pw, and tell me what subfolder you want me to upload to and I am willing to give it a shot.

Thanks.

Scott

you got mail scott. thanks
Also the idea of pixels is way out there, I've loaded a 120 px size 1278X822 with a slight problem (time wise) but it loaded.Just out of curiousity has anyone fooled with this setting, i know you have XP.
http://kellyinfo.com/web/ru.jpg

I am having the same issues. Looks like there are many others to. I guess you get what you pay for. you buy crap you get crap. I have spent many hours as well, building my site. I have been spending more time trying to fix the problems with vsd then I have on building my website.

I like how all of the advisors ( big CC supporters) try to make it sound like only a few people are having this problem. I have been using VSD for about 3 months now and have had nothing but problem after problem. my stress level is through the roof. Time to go elsewhere.

Like most people using VSD I just wanted a program, where I could spend my time designing my site rather than learning all the technical stuff. I should have spent the last 3 months learning Html.

If you look at my post count and my name smothered all over the forums, I think I have some say as to whether or not a problem is common. It's because I literally read 9/10 posts on this forum and so I know when I've run across others sharing the same issues. It'd be one thing if the error happened to everyone. Well, unfortunately, this simply isn't the case. I, personally, have never had an upload error or been unable to open one of my projects, so that already tells me it's not necessarily the software or else it'd crash on everyone 100% of the time. The majority of the threads posted lately are issues in uploading, not VSD crashing on launch (exception being the topic of UAC enabled in Vista). I'm not saying VSD is perfect, I'm just being realistic that other reasons could be causing the problem and there's only a billion variables between everybody's computers (antivirus, antispyware, firewalls, any other software/hardware/drivers/etc could be causing a conflict). If the programmers saw the same problem, you know they wouldn't sit there and ignore it. They're not seeing the problem. So all that can be asked of right now is patience and help in giving any details as to how to narrow down the possibilities.

And its not like CC hasn't consistently been great performing software in the past--it has. So from me, it gets some benefit of the doubt.

VSD was acting a little weird, but I was able to build a multi page site. The oploaidng was a problem since dling 5.9.4. The crashing started with a large page I added with alot of text. Why text would change the equation, or a larger page size, I do nto know. Everything else has been identical on my machine and no other apps are having any problems.

Scott

I did make a post to the other thread. If we had info from everyone we could possibly make some sort of sheet on who has what installed.