Liz Johnston wrote:
Hello,

When I try to open it I get "incompatible application". I have Windows 7. I too tried to open using "run as administrator", but it still did not open. Any suggestions?

Scott S wrote:
If you continue having problems you may also need to set the application as an exception to Windows Data Execution Prevention (DEP) feature. Normally if this is the culprit, you'll get a little bubble along the taskbar notifying you, which will allow you to set the offender as an exception.

One last option that could be the cause of this, and related to the DEP feature, is User Account Controls. This is the large window that appears in Vista asking you to "Allow" or "Deny" access to functions within programs. You can turn this off within your Control Panel > User Accounts window, along the left-hand pane.

All three options let you control your system exactly how you want and give you full access to do/run anything on the computer.

Data Execution Prevention (DEP) is a security feature that helps prevent damage from viruses and other security threats by monitoring your programs to make sure they use system memory safely.

If you choose to protect all programs, you can still turn off DEP for individual programs. If you suspect that a program does not run correctly when DEP is turned on, check for a DEP-compatible version of the program or an update from the software publisher before you change any DEP settings.

Open System by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking System.

Click Advanced System Settings. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Under Performance, click Settings.

Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.