I posted about this yesterday and contacted customer support today.
I'm guessing they are backed up from the long weekend but it took most of the day for them to email me with a suggestion that didn't work.
My other problem is that I only have access to my home PC during the evenings.
I'm having huge problems with VSD hanging when trying to upload jpgs.
I've tried with my firewall off, in passive mode, tried dumping all my files and re-syncing, deleting jpegs that I saw VSD hanging on, re-installing, re-registering, renaming my jpgs and nothing is working.
I've been a happy VSD user since last year...I'm not now
I've been successfully updating my site weekly since December, that is until the last couple of VSD revision which for me have been somewhat problematic.
I'm running VSD v5.94 on a PC using XP, if anybody has any ideas, I'm all ears!