Site Designer shrank width of web...

User 1987178 Photo


Registered User
5 posts

Good Day;
I updated my website Saturday and something happened that shrank the horizontal, squeezing all my text/graphics. (go to http://www.ipcsg.org to see what they should look like). Capture1 is a screen shot of what happened to one the text box. Captere2 is what the "Page properties" dialog box which also shrank.

I have checked the "Width" of all screens, and they're all 1024. this has never changed.
I have tried restoring all my website files on my pc, same problem.
I have tried de-installing, then re-installing 6.6, same problem.
I have tried de_installing 6.6 and installing the most up-to-date version on your website. same problem.

I am at a loss. can you shed any light on what might have happened? I am not able to update my website until this is resolved.

Thank You - john tassi
User 103173 Photo


VP of Software Development
0 posts

No screenshots were attached, but the site looks fine to me here. Have you cleared your browser cache?
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 1987178 Photo


Registered User
5 posts

I re-sent with attachments. first attempt the website timed-out.

Thanks
User 103173 Photo


VP of Software Development
0 posts

John Tassi wrote:
I re-sent with attachments. first attempt the website timed-out.

Thanks


Please attach them here. Did you clear your cache?
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 1987178 Photo


Registered User
5 posts

This problem appears when using Visual Site Designer.
Attachments:
User 103173 Photo


VP of Software Development
0 posts

The reason you cannot see the entire interface may be that you are using Large Custom DPI settings. You will need to change this to Normal DPI for the program to work. Here's how:

For Windows XP
Go to your Desktop, right-click it, and select Properties. Next, click the Settings tab and press the Advanced button. You will now see a DPI setting. If it is set to Large/120 DPI, set it to Normal/96.

http://www.coffeecup.com/files/predefined/xp-dpi.png

For Windows Vista
Go to your Desktop, right-click it, and select Personalize. Select Adjust Font Size (DPI), located in the upper left-hand corner of the window. This will display the DPI setting. If it is set to Large/120 DPI, set it to Normal/96 DPI.

http://www.coffeecup.com/files/predefined/vista-dpi.png

For Windows 7/8.1
Go to your Desktop, right-click it, and select Personalize. Select Display, located in the lower left-hand corner of the window. Then select Set Custom Text Size (DPI). This displays the DPI setting. If it is set to Large/120 DPI (125%), set it to Normal/smaller/96 DPI (100%).

http://www.coffeecup.com/files/predefined/dpi-win8.png

Additionally, some Windows 7 themes change the default fonts to a nonstandard one, causing the issue described here. Change your theme back to the standard Windows 7 theme and see if that helps.

Let us know if this solves the problem. If not, feel free to get back in touch!
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 1987178 Photo


Registered User
5 posts

awsome! Thanks Scott. That fixed the issue. Not sure how it got changed, guess I'll have to thank our IT department. They recently installed SW on my laptop.

Take care.

- jt

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