Hi,
We're having a problem trying to link a thumbnail to the actual image when clicked.

We noticed it because the live website started returning a 404 error when clicking on the thumbnail. But it also errors in preview mode.

I've attached the link properties (i'm just using the desktop and sample image while testing), and the error showing %255 when you click on the thumbnail.

We're running Windows 7 32-bit, and starting VSD as admin. Also, it worked on our old laptop..

Hope someone can help, thanks!

A link to your site would make it so much easier to figure out what's going on...

Sorry, just read the Before You Post item.

http://www.refineddesigns.com.au/metallic.html
Clicking on the thumbnails should load the image in a new window.

Using version 7, build 24, registered version

As far as I can see, the directory where the full-sized images are supposed to be:

http://www.refineddesigns.com.au/files/Download/

is empty.

Did you upload the images to a different directory?

I don't use VSD so I'm unable to give any detailed advice there. But in the VSD forums I often see reference to the concept of "re-synch", which would affect the connectivity between the different bits and pieces (i.e. image files and such...) of a site. Maybe something like that is what's called for here?

With a bit of luck, the VSD experts will come to your rescue! (paintbrush?; Eric?;..)

I would open a support topic.
https://www.coffeecup.com/help/myroom/opentopic/
I can't replicate that error and see no problem with your procedure.

It would seem something got moved. The Downloads folder shows it was last modified on 4/29. What was done then? Usually when an image doesn't show up anymore,it's because something got moved or re-named.
In VSD, have a look at Edit > Remove Files and see if your large JPGs are listed. If you see them there, make note of their file paths. Are they all in a folder called 'Download' on your computer? If nothing is listed under the VSD files there, you may need to upload them again.

Let us know what you find out

I was thinking that also paintbrush but if the files were removed I was thinking they would have gotten an error stating the file was missing that they had linked to before they published.

That message will come up when re-publishing. So there's another idea – hit the Publish button and see what comes up If those images aren't where they were before, you'll see a lot of 'image not found...' messages.

Thanks for your suggestions everyone. I've got them working for the moment by deleting all files from the host, and uploading again from our old laptop.

One thing I did notice is that I get the error shown in the attachments above using preview mode in VSD. But if I open the HTML file directly using Windows Explorer it works perfectly..

Stephen,

The string "%255C" looked vaguely familiar so I did a Google search on it - and found exactly nothing...

But a search on "Unicode %255C" gave me a lot of links, most of which went well above my head. However, one consistency that ran through at least the top-ten search results, was that this 'Unicode double encoding' seemed to be treated as a 'Unicode vulnerability', 'hacking attempt', etc.

Unicode for a slash (or back-slash...?) apparently is %5C and for the percentage symbol it is %25. Thus a 'double encoding' of the slash would become %255C. I was left with the impression that this double-encoding, and subsequent double-decoding, would only make sense in a hacking scenario.

Most of the sources were quite old and it would surprise me if such old 'tricks' would survive the security (?) in Win7. Still, if I were you, I'd check that my Windows updates were up to date.

This may of course be nothing but a great big red herring, based on my ignorance, but some further research along these lines may still be worthwhile...