Support specialist Lucia de Francisco responded with this very helpful note:

Hi Bob,

Thanks for contacting us! First, if you are using the hosting provider Godaddy you can leave the www folder blank.

The catalog error you are receiving when you leave this field blank is usually due to one of three things.

1. The WWW folder you have entered in the FTP Settings window is incorrect. If you are not sure what goes in this field, you will have to call your hosting company to make sure you have the correct one.

2. One of the Webpage names contains an uncommon character such as a "/". For instance, if one of your Page IDs is "news/contacts," this can cause the above error. If you remove the "/" you should be fine.

3. You do not have folder creation permissions on your server. When you upload through Visual Site Designer, it has to create a folder on your site. This folder stores your images and files that are displayed on the your site. If the program cannot create the file, it will cause this error. Once again you would have to contact your host and check your permissions if this is the case.

Also, make sure you are the administrator of the computer and that you have the program installed at the main C: drive.

I hope this helps!

Thanks, Lucí­a de Francisco

Holly wrote:

When I check the FTP settings I now only see the settings for the site that will not publish. I no longer see the settings for my other site which is live.