My poor attempt to "quote" must have confused matters...you see, it was my suggestion for the XP user to do a reinstall, and I was just asking if others thought that might be a good idea.
Incidentally (and unrelated to the original poster's problem in this thread), I have to use the "run as admin" setting on my Vista 64 system. I've read the security briefs from Microsoft's security design people, and I've decided that it's not a good idea to disable the UAC on a Vista system.
But "run as admin" is not available for XP users, hence my thought to re-install VSD.
Intel i9 (workstation) and i9 (laptop). Gobs of RAM and acres of SSD space on both machines.