cannot upload my website - Post ID...

User 2176507 Photo


Registered User
214 posts

Hi to all,

I am having trouble uploading my website. I am getting the following error message: Error Connecting--The program could not establish a connection to the internet. Please check to see if you have entered the correct destination server, username, and password in the FTP Settings window. You should also make sure your modem is turned on.

I am using VSD Version 6.0 Build 6

I am using copy and paste to enter in the FTP server, Username, and Password information--so I think I have all of this correct.

My laptop is always connected to the internet using a cable modem.

I am uploading to the WWW folder: /htdocs/websitename

Thanks in advance for any help,
Yeto
User 597929 Photo


Registered User
1,332 posts

Is there any reason you're using those folders? The normal place to upload a web site is public_html.
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User 103173 Photo


VP of Software Development
0 posts

Have you tried checking the "Passive" option under the Advanced Settings area?
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User 2176507 Photo


Registered User
214 posts

I tried that but it did not make a difference. By the way, what does that do anyway?

Thanks,
Yeto
User 103173 Photo


VP of Software Development
0 posts

yeto yeto wrote:
I tried that but it did not make a difference. By the way, what does that do anyway?

Thanks,
Yeto


I would suggest opening a support ticket with us so we can take a closer look at the issue for you.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 2176507 Photo


Registered User
214 posts

Problem solved. I didn't know what I was doing. Nothing wrong with the software.

Sorry for the trouble,
Yeto
User 417702 Photo


Registered User
14 posts

it would be nice to know how you solved the problem so other user with the same problem such as myself could benefit.
User 2140901 Photo


Registered User
1 post

I am having the same trouble. Is it that I have M/S FrontPage extentions on that server? FP usually does not use FTP
User 122279 Photo


Senior Advisor
14,651 posts
Online Now

FP has a built-in FTP, as far as I know. But if you upload through VSD, you have to set the upload to whatever your www / public_html / htdocs folder is called on your server and don't bother with the various folders belonging to the FP extensions.

Do you happen to be behind a firewall, or have you got a router configured with NAT? In that case I would recommend passive mode.
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