Not a CoffeeCup customer yet?

If you are new to CoffeeCup and have not purchased anything, we will still strive to provide top notch free support to you for our free, trial and lite software. However, please understand that most of the time questions from paying customers will be answered first though.

If you need help getting started, not sure what program to use, or just want to pick our brains, just contact us and we will get you right on track. If you need support please create an account and start asking ahead.

Need help?

If you have any sales related questions, Suzanne (helpme@coffeecup.com) is standing by to answer any and all questions you may have. She will also tell you the weather forecast. Just don't ask what the winning lottery numbers will be, she is determined to keep that a secret.

If you require technical support, she can also make those arrangements for a nominal fee.  We do encourage you to use our support system first however. We are available in the office Monday—Friday, 9 a.m. to 5 p.m. EST. Outside of those hours, email support is still provided.

Here is a bullet point summary of our different programs:

Pssst..The Responsive Program is the most interesting read, it will make you smile :)

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People using our free and trial software get:

• Our appreciation for finding us and giving it a shot.
• Free software support when we can (paying customers go first, we hope you understand).

Paying customers get:

• The awesome software you paid for, of course.
• To download the software 24/7 up to 30 days following your purchase.
• Guaranteed free upgrades to the software released within the 30 days following your purchase.
• Selective free upgrades that include minor improvements.
• Full access to our user forums where you can talk about web design or share business tips.

Coming Soon — The Responsive Program with:

• Instant downloads of all applications that are part of The Responsive Program.
• Free upgrades to every new version of our responsive software and any other software you own.
• Free 24/7 online access to every app and any other material that is part of The Responsive Program, as well as 24/7 access to everything else you purchased.
• You can cancel your subscription at any time and keep the software and anything else you've already downloaded. (We just had to bold this one as it distinguishes our friendly subscription service from the frowned upon Adobe Creative Cloud's — you lose everything if you cancel — business model.)
• Free 24/7 access to an ever growing amount of responsive designs, themes and templates.
• Access to books, handbooks and a growing number of tutorials and articles about responsive design.
• Priority software support: our staff will answer your software questions first.
• Responsive design support: our staff will work with you on responsive coding and design challenges (fair use policy is applied here, we can’t do the work for you ;)).
• Free, server and storage space for storing files, hosting sites and wireframes.
• Free web apps for processing forms and making HTML5 photo galleries.
• Sneak peeks at — and early access to — new responsive software and services.
• Cool perks and sweet surprises: let us impress you!