Articles tagged “Sales and Billing” - Sort by article_views - Order by desc

Can coupons or discounts be applied towards the purchase of a bundle?

Because all of our bundles and weekly specials are already heavily discounted, coupons or discounts cannot be applied on your purchase.    After all, we do need to feed our hungry...

Understanding Payment Gateway Feedback in Shopping Cart Creator Pro

Each time a customer goes to "check out" of your online shop and make a payment, a five-step process is initiated. It is important to have the correct settings regardless of which...

What Happens if My Shipment is Lost or Stolen?

Please note that CoffeeCup is not responsible for lost or stolen packages through the mail carrier. As a courtesy, reshipment requests made within 30 days of original purchase on lost or stolen...

Where Can I Get a Receipt for My Order?

You will need to first sign in to your CoffeeCup account using the e-mail and password that were used when making your purchase. Once logged into your account, choose “Orders &...

My Card Was Declined, but I See Charges from You on My Account. Did My Order Process Successfully?

The charge you see on your account is a pre-authorized hold. Since our system has declined your card, the transaction will not post. The hold will drop off from your account according to your...

How Can I Track My Shipment?

At this time all orders are sent via USPS and do not offer tracking numbers. We do have a shipping quote time of 7-14 business days for delivery within the United States. Orders going overseas may...

I Did Not Receive an Order Confirmation Screen or E-mail. What Should I Do?

Please contact the Sales team immediately before continuing to ensure that your order has been placed successfully and we will be happy to help.

What Payment Options Do You Accept?

We currently accept all major credit cards (Visa, MasterCard, Discover, AMEX) as well as our new PayPal option. Unfortunately, we do not accept direct bank transfer as form of payment at this...

How Long Will it Take For My Shipment to Go Out?

All orders placed with items for shipment will go out the following business day. You will receive an email letting you know when your order has been shipped.