HTML Editor issue - a silly one too....

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VP of Software Development
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Guy Simmons wrote:
So lets get to brass tacks then :). Not only does it not work here under Win7, I tested it on another PC (XP) and the change did not stick either...neither did the 'only suggest from main dictionary'. Where is the info stored?

Where do I go from here to get this fixed? I'm happy to manually configure files and the registry if needed.


Guy


I have tested it on XP and Windows 7 myself and it works still as it should. I really have no idea how to manually set it outside of the software either. Not sure if the developers even made that possible.
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User 406328 Photo


Registered User
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Unless the config file is binary, there will be either the registry or a text file that I can edit - like all other software.

Whilst I am happy that things are working on your system and that of others who have posted :), that does not help me with my 2 PCs where it does not :(. I must say that it is not an approach I take when providing support on various forums ;).

Are you saying that this problem cannot be fixed :o? C'mon, don't let the tail wag the dog...let's tame the sucker.

Guy
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
User 103173 Photo


VP of Software Development
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Guy Simmons wrote:
Unless the config file is binary, there will be either the registry or a text file that I can edit - like all other software.

Whilst I am happy that things are working on your system and that of others who have posted :), that does not help me with my 2 PCs where it does not :(. I must say that it is not an approach I take when providing support on various forums ;).

Are you saying that this problem cannot be fixed :o? C'mon, don't let the tail wag the dog...let's tame the sucker.

Guy

Right now I can't redirect our programmers to look into something that only seems to be not working for one person. If more people were experiencing this issue it would really help, but for now it is isolated to just your system.

So for the immediate future, I would just suggest leaving the editor open all the time. I will monitor this thread and our support area to see if anyone else reports this.
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User 629005 Photo


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If I had to guess, I'd say the file is american.adm. BUT, it appears to be an encrypted file and a standard text editor is probably not sufficient to edit it.

I really can't think of any reason why it would work for a handful of people who had posted such here (including myself) and not you. I can say that my intention for posting that it works fine was not to try to minimize your complaint, only to confirm that it is NOT a universal failure. That if fails on both your XP and Win7 systems really does not make any sense. Maybe your systems are write protecting the file for some reason?
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375 posts

Guy Simmons wrote:
Unless the config file is binary, there will be either the registry or a text file that I can edit - like all other software.

Whilst I am happy that things are working on your system and that of others who have posted :), that does not help me with my 2 PCs where it does not :(. I must say that it is not an approach I take when providing support on various forums ;).

Are you saying that this problem cannot be fixed :o? C'mon, don't let the tail wag the dog...let's tame the sucker.

Guy


Hi Guy
I'm not sure what to suggest here as I am only a user of the product.
On occasions I have come across this scenario with other software whereby one user has a problem but it cannot be reproduced yet it works on other user sites with similar PC configuration.
Uninstaling the product cleaning up the registry and a reinstall has sometimes resolved the problem. This may not work inthis instance but worth a shot.
Dave Butler
Yorkshire
England

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User 1948478 Photo


Senior Advisor
1,850 posts

My two bits worth: I use the spell checker routinely for a variety of different languages (EN-US, EN-UK, PT, SW, etc...) in a decidedly non-US environment and the HTML Editor has always 'remembered' dictionary settings between shut-downs and start-ups.
However, while playing around with it now, to see if I could reproduce Guy's 'issue', I found that if I open the Editor without opening a file, and then change the dictionary options and close the Editor - still with no file open - the changed options are not necessarily 'remembered' next time I start the Editor.
I used the weasel words 'not necessarily', simply because I have not tested this to the n'th degree with all possible permutations - and have no intention of doing so! Suffice it to say that it seems that 'remembering' or 'not remembering' is somehow associated with the presence of a file, open for editing. This, I think, is not an unreasonable way for the software to function!
Also, maybe Cesar was not entirely incorrect in his assessment after all! ;)
Scott Swedorski wrote:

Right now I can't redirect our programmers to look into something that only seems to be not working for one person.
Amen to that. - There must be higher priorities!
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I can confirm what Per says about having a file open or not.
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User 406328 Photo


Registered User
38 posts

@ Per and Inger

Spot on! The place the info is saved must be the site/page itself. Open page and then it saves.

Had anybody @ CC bothered to ask the developers where the info is stored as I requested, I could have had this question answered some time ago.

Cheers

Guy
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
User 1948478 Photo


Senior Advisor
1,850 posts

Guy Simmons wrote:
...Had anybody @ CC bothered to ask the developers where the info is stored as I requested, I could have had this question answered some time ago...
You are absolutely amazing!! Even now you find reason to use our posts as a basis for further complaints and critisism of the very people who have spent time trying to understand and solve your issue !! :(

Guy Simmons wrote:
....The place the info is saved must be the site/page itself. Open page and then it saves....
No, I don't think your conclusion about where and how the info is saved is correct, but I will not have time to pursue this any further...
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Guy Simmons wrote:
Spot on! The place the info is saved must be the site/page itself. Open page and then it saves.

NO! If that were the case, if you start a new page and type in one of your previously saved words it would need to be saved again. I can confirm that you DON'T need to re-save from one file to another. It IS a universal (to HTML Editor Files at least) dictionary.

Per - Some folks are never satisfied with a positive outcome. Thanks for helping clear this issue up. It is appreciated by some :)
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